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My Zen Mosaic Won't Turn, Charge, or hook up to my computer. It was working fine yesterday.

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  • kyley14 Dec 28, 2008

    I am having the same problem. It won't turn on or wont charge when i connect it to my computer.

  • Anonymous Dec 31, 2008

    my zen mozaic is frozen

  • GovZ Jan 02, 2009

    I just bought the Mozaic from Japan for my sister. We charged it for three hours and turned it off.

    Now i cant get to turn on, the pc cannot detect it and it is only useful as a paperweight. Creative better have a quick fix for this or else it would be great to create a pretty lengthy testimonial for them.

  • xkaulitz Jan 06, 2009

    I am having the same problem...i was listening to it and then when i tryed to turn it back on it wouldnt turn back on!

  • Anonymous Jan 09, 2009

    listened once now not working . Well not charging

  • lara_demeduk Jan 10, 2009

    help me too... mine is days old.... :(

  • Anonymous Jan 12, 2009

    I just bought mine a few days ago and it TOO won't turn on. I didn't drop it or anything, it just stopped working!!!!!!!  

  • Anonymous Jan 20, 2009

    I got mine for christmas and i was listening to it and then i tried to turn it to a different song... and it wouldnt turn or turn off so i just left it and i guess it died but now it wont turn off or charge.

  • Anonymous Jan 24, 2009

    useless player....
    why the hell in this world its not detecting..

  • prolificmom Jan 25, 2009

    Same problem here. New MP3Zen Mosaic for Christmas and suddenly today it will not turn off or play music. It just froze up in the middle of a song. Creative doesn't seem to have any documentation for troubleshooting on their site. Does anyone now how to fix this?

  • mostlysane Jan 26, 2009

    i left my charging and tried to use it and it doesn't work now

  • Anonymous Feb 18, 2009

    it wont turn off after charging it today

  • Anonymous Mar 03, 2009

    my mom gave me my zen mosaic for x-mas in 12-25-2008 and now it wont turn on or show any signs of life since 3-1-2009 can anyone help me?

  • Anonymous Mar 06, 2009

    same problem here

  • Anonymous May 04, 2009

    my zen wont turn on or charge when i plug it into my pc

  • Anonymous May 10, 2009

    I do not have a speaker tern on off option



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There is a small reset point on either the base or side. When the player freezes press a needle into the point and it will reset the player. Creative have instructions on their website. Go to Contact, tecnical help and search for 'freezing' and they run you through reset sequence..... worked for me.

Posted on Jan 27, 2009

  • lamourfifi Jan 27, 2009

    Excert from Zen website:

    You can reset your player if it exhibits any of the following symptoms.

    • Stops responding at the Creative or ZEN logo
    • Freezes or hangs at Building Library
    • Displays an error when it is not attached to a PC
    • The LCD display is blank
    • Does not power on at all.

    For players with a removable battery, remove the battery and wait for 5 seconds, and then insert the battery again. For players with a built-in battery, push a pin-like object (for example, a straightened paper clip) into the reset hole, press gently and remove.

    Some players have one reset hole as well as a built-in microphone. DO NOT insert any object into the microphone.

  • sunshinepie Feb 20, 2011

    i agree with you except for the part about pressing reset if it does not power on at all because my zen no matter how many times i press reset or dock wont show any life!


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At the side of ur mosaic zen there should be a little button/hole it saids reset beside it get something pointy and stick it in.then try turn it on. This worked for me

Posted on May 04, 2009

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This did the trick... duh. I guess that proves I'm a guy... I didn't even look for the instructions. :)

Posted on Mar 15, 2009

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