Question about Epson Stylus CX6400 All-In-One InkJet Printer

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I have a cx6400 epson printer, when I turned it on the gold belt inside made a noise as it turned. I got an error message to call a service rep. Is this something I can replace myself, or do I need to take it in.

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  • yacht_oasis Jan 31, 2009

    Hi, My Epson CX6400 makes a dreadful noise whilst trying to stack the ink cartridges on startup. It began making this noise (and telling me to call a repair man) at the end of each print run, now it won't start up at all. When I try to change an ink cartridge, the cartridge holder moves past it's normal docking point and when I turn the printer on, the cartridge holder whizzes all the way over and slams into the side of the printer. I think the timing or sensors must be faulty but my supplier says to ditch the printer. Can you help, please?

  • parsons159 Feb 26, 2009

    the gold belt just keeps running and the inc cartridge dosent move
    everything has been cleaned. then it says printer error see documentation bla bla bla. the inc cartridge is not locked but it trys to move just dosent. it feeds paperfine it has ink. what can i do



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Solved my own problem by cleaning up the Linear Scale using vodka. This is the thin strip behind the ink carrier, above the gold toothed belt. Persevere, as the ink dries quite hard, but treat it gently. My condemned printer now works a treat.

Posted on Feb 08, 2009

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If you mean the rubber belt with teeth on it, first check it's still attached at both ends. If it can't move your head along its slider, it will be because the head is in the locked position.

There will be a little plastic release bar in front of the print head which is locked on the right hand side of your printer. Gentle push the release bar and you should be able to pull the print head away from its locked position.

When you turn on the printer, the head will move and reset itself, hopefully without locking this time.

If it continues to lock then the whole assembly on the right hand side of your printer has lifted slightly.

With the printer turned off and the head slid to the left (see above) put your hand onto the locking/cleaning assembly and press down and it should pop back into its seat.

Turn on the printer and it should reset.

If its the gold/copper looking sensor marker strip behind the print head you are talking about, this is held in position by sprung hooks at each end and the strip is simply hooked over protruding hooks. Attach one end then stretch slightly (compressing the spring) to attach the other. The head uses this to position itself when printing and it is a precise and essential piece of equipment. So be careful with it.

I hope any of this helped.

The INK Store

Posted on Jan 17, 2009


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The user manual discusses your error message and suggests you do the following: Open the scanner unit to make sure any tape securing the ink cartridge holder has been removed; close the scanner unit/ press the ON button to turn off the CX6400, then turn it back on . If the error message still appears, contact your epson dealer or Epson tech support. If so,then you may want to get direct support and information from Epson at this website :

Technical Support line_dkblue.gif spacer.gif United States Phone Number:
Hours: Mon.- Fri. spacer.gif 6AM-6PM (PT) Canada Phone Number:
(905)709-3839 Hours: Mon.- Fri. spacer.gif 6AM-6PM (PT)

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