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KitchenAid Superba - oven heating problems

Hi,
We've had the Superba for 7 years - worked well for about the first 3 months, and then nothings seems to have gone right since, despite having multiple service calls.

Convection heating never seems to work properly, heating is uneven and unpredictable. While in convection, buns, cookies, pizzas, cakes or the like: the outside of the items seem to be close to overcooked, while the insides are undercooked.

When you don't use convection, there are serious hotspots as items will be burned in the back, requiring to turn the item constantly to avoid burning.

The infinity switch on the dual burner (front left) seems to never allow you to regulate the heat when using just the smaller burner. While I've pointed this out a number of times when under warranty, it never got fixed - is it just the switch that is wonky on these?

Anyhoo, any suggestions would be helpful - I'm looking at moving on to another brand - any suggestions as to what is a reliable brand? I'm sure not happy with KitchenAid or the service.

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2 Suggested Answers

  • 630 Answers

SOURCE: Oven with convection - when baking cookies, cakes,

Set the temperature one position higher. Convection ovens have a more even heat spread so if you used to bake at the top of your old oven it will now be slightly lower temperature

Posted on Dec 06, 2009

Daniel S
  • 4323 Answers

SOURCE: I have GE profile Self

Hi

It seems that the model no is not correct however, after reading your post the issue seems to be with a bad relay on the control board. As you have already replaced the element and the sensor so the electronic control board should be replaced to solve this issue. Hope this helps...please post back for further assistance.

Daniel

Posted on Dec 17, 2010

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Next, Kitchenaid ovens either have a rectangular (for models that use halogen bulbs) or circular (for models that use an incandescent bulb) lens cover. I've found three lens covers for Kitchenaid products at RepairClinic.com: http://www.repairclinic.com/Shop-For-Parts/a13b121c48/Kitchenaid-Range-Stove-Oven-Lighting-Light-Bulb-Parts . Check if http://www.repairclinic.com/PartDetail/b121p13/Kitchenaid-Range-Stove-Oven-Light-Lens/9781049/748782?ss=a13b121c48&mr=0, http://www.repairclinic.com/PartDetail/b121p13/Kitchenaid-Range-Stove-Oven-Light-Lens/4452163/589998?ss=a13b121c48&mr=0 or http://www.repairclinic.com/PartDetail/b121p13/Kitchenaid-Range-Stove-Oven-Light-Lens/4375318/584498?ss=a13b121c48&mr=0 look like your model. RepairClinic.com does not have the model numbers. However, Appliance Parts Pros list most of the same parts and has a model number compatibility checker, http://www.appliancepartspros.com .

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