Hi, I think my hotmail accound got hacked. I cannot answer the secret question (because i don't even think it's the same question i chose in the beggining) and i think the hacker remove my alternate email option. So i'm not receiving password reset options on my other email.any suggestions to get it back?
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Re: my hotmail acount got hacked
Not really, you might be able to get it back, but it's a lot easier to try and get a similar sounding gmail, acct. Someone has access to your machine, or account. I wouldn't take the chance that they get it again. just go for a ne one.
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Hi there! :) if you can't log in to your hotmail account you need to do this steps :)
Click your email link in Hotmail. Click on the words "Forgot Password" found under the sign on link. On the next page, there are two ways to reset your lost password, "Verify Information and Reset Password Online" or "Send Reset Instructions to my Email Address".
2.Answer the questions on the next page. This is the information you provided to Hotmail when you signed up for your account. Enter your country, state and zip code and the answer to your secret question.
3.Choose a new password. Make sure this is something you can remember but is hard for someone else to guess.
4.Ask Hotmail to send the password reset information to your email if you do not remember the answers to the secret question. An email will arrive at the alternate email address you provided during registration.
5.Open the email and click on the link. Follow the instructions to change your password.
6.Confirm your new Hotmail password by signing into your Hotmail account. Save your new password in a safe place
hope it works :)
This sounds fishy from the start. How would Microsoft know if someone hacked your email account? As far as I know, MS don't go around detecting hacked accounts and closing them down. Secondly, what info were you verifying, where and to whom? Sounds like you might have accidentally given all your personal details to a phishing scam email pretending to be from MS. If you still have time, go to the hotmail website and click I cannot get access to my account and try to use the zecondary email address to retrieve your password. Failing that, you can maybe answer the secret question you setup.
Create another hotmail account and let all your contacts know that you have been hacked. That way they will be able to block any dubious emails from the hacked account. Then contact hotmail staff using the new hotmail email you created, give them as much info as possible to help them sort it out. They should be able to change the password for you. Finally run a virus scan on your computer, just to be on the safe side
I would suggest emailing the hotmail customer support center about it. If you can prove to them it's your account they will most likely get you back in. At least doing that worked for me once. I emailed and told them anything and everything I could remember about what was in my account, specific emails etc. Good luck:)