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if you are not an electronic geek that can tinker with these devices, you already have a faulty mouse, no wireless connection issues may occur. Or you may need to reset the mouse and the computer , then try re configuring your wireless mouse, sometimes software loaded on your system disrupts the mouse settings or are incompatible with the mouse.
The first step is to install its driver, after taht you can connect the wireless dongle into a free USB port of your computer, then put the batteries inside the mouse and turn it on, in the most of cases, the wireless dongle and mouse sinchronize automatically, if they don't, there's a small botton in both devices press it in each one to synchronize them manually.
are you install the drivers mouse and keyboard properly. if not install then please install the driver first to solve this problem. if you have not the driver then tell me. i can provide the driver link. thanks you can further help me
Have you tried re-installing the software for the keyboard & mouse. It sounds like a driver is missing and the best way to solve it in most cases is to re-install the software from the disk that came with the Keyboard & Mouse. Hope that helps. Bud
Try installing the CD software for the mouse with the receiver disconnected from the USB port. During the software installation the program will ask you to plug in the receiver, then do so. It should work. Hope this helps. Bud