Question about HP Computers & Internet

2 Answers

My HP Computer is giving me many problems. I got it from a retnal store and is was in brand new condition, when it first got the computer there were no problems. Then a few months ago it started acting up. Now it is quite messed up and i would like to know how to fix it, without spending tons of money in the process. One of the problems, is when ever i first log on to my account after turning on the computer, it would say the computer is not connected to a windows service. Also the computer has restarted itself quite a few times while the computer was in use, without giving a reason why. Also When i use the internet it starts off good, then gets terribly slow and then doesn't load ata ll really, all in a matter of minutes. Also when using the internet the computer will kick me off the internet without giving reason. Oh and also my computer as froze and stalled many times while using any application, even applications that are suppose to fix many problems on my computer, therefore not allowing them to work. These are just some of the computer problems that i've been having, so now i am hoping that i can get some much needed help here.

Posted by on


2 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 12 Answers

VIRUS!!! sounds like many and or malware/spyware. the best thing that you can do is to find a way to back up all your important information on either cd/dvd and format. Then make sure you have an up to date antivirus program. The System Mechanic Professional programs are awesome. Comes with everything that you need.

Posted on May 09, 2009

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert whose answer got voted for 20 times.


    An expert who has answered 20 questions.

  • Expert
  • 136 Answers

Download malwarebytes on another computer and burn the installer to cd. start up your computer and insert the cd. install malwarebytes from the cd and update. remove the cd, reboot and go into safe mode. run malwarebytes and allow it to remove whatever it finds. from your description and just to be on the safe side I would run it twice. reboot into regular mode and your computer should be running much better. run malwarebytes at least once a week, in regular mode is fine unless the computer is really bad again, in which case run in safe mode.

Posted on Dec 15, 2008


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Our fax machine is not sending faxes. Message saying 'Storing Fax' job added. Not Sending. Please help. Thanks so much

you must resset ur fax machine at ur connected device ,or via computer , ur fax machine is giving u problems becz of some propertise built in had changed, so resset is best option

Oct 14, 2014 | HewlettPackard HP LaserJet Pro M1536dnf...

1 Answer

Blue Screen hardware error on new HP g series notebook pc

It appears you have a faulty notebook. This can happen if the notebook come from the same batch of units that could be faulty.
I suggest you return the notebook to the store and get it fixed under warranty.

Mar 08, 2012 | HP Pavilion G60-120US NoteBook

1 Answer

Product key and activation key of windows xp, can anyone give me? Pls..

Those would be on your computer case (if a store bought brand like HP) or on the inner box your Windows software came in. Posting in a form like this would be questionable, and possibly illegal.

Jan 13, 2012 | Microsoft Computers & Internet

1 Answer

My computer sound can not play

kindly give more details on your computer brand and model (that is if it is a branded computer..Dell, hp etc) also indicate what operating system is installed. with these, i will be able to advise accordingly. but for now, i suspect a driver problem.


Jan 07, 2011 | Apple iTunes

1 Answer

Hello, I just bought a HP Pavilion P6000 series. It was a display model. After getting home I noticed I cant log into the main hard drive with admin rights with out a password. The store set a passcode...

Hi, I would contact the store and ask them what they set their password to. Without a restore or windows disk you won't be able to reset it to factory condition or reformat and reinstall windows. They should be able to give you the password and from there you can get in and change the password etc.
Thank you,

Jan 07, 2011 | HP A6620F PAVILION A6620F DESKTOP PC

1 Answer

Printer will not accept new cartridges. Printer is new and wants original cartridges to initialize ink system. Original cartridges are not availible. Tryed reset but did not work.

HP printers will not accept refilled cartridges. Are you trying to replace your empty cartridges with refilled cartridges? There is a computer chip in the ink cartridge that tells the printer when it is out of ink. If you try and refill it yourself, the printer will not recognize that it has been refilled without replacing the computer chip in it.

I think your printer is telling you that it needs HP brand cartridges that are original and not refilled cartridges. There is no way to "reset" an hp printer to get it to use an off brand or refilled cartridge that has not had the chip changed.

You can pick up a good refilled cartridge at a professional company who knows about changing the chip for less then a third of the regular price of an HP cartridge in a department store. However, HP does not want you to use refilled cartridges and should something go wrong with your computer and they find out that you were using them they will void your warranty on your printer.

If you are not trying to replace HP brand cartridges with refilled or off brand versions, I suggest your return them to where you bought them and exchange them. They may be defective cartridges.

Hope this helps?

Nov 11, 2010 | HP C6250 InkJet Printer

1 Answer

There is bright green vertical line occurred on middle of the screen

I am afraid your computer's screen has a defect. You should apply to nearest service. If your computer is still in the guarentee period thats fine. There may be exists different guarantee conditions for LCD screens, (death pixel guarantee) and some brands give this against even 1 death pixel. You have lots of death or distorted pixels (a line). Do not lost time and apply to your vendor.


Aug 24, 2010 | HP w1907 LCD Monitor

1 Answer

I just got a new computer and is al pugged in ,but my moniter is not working right. Its all brand new, computer, monitor and speakers. help please

This sounds like more of a problem with the computer then with the monitor. The monitor is just responding the the signal.
What I have seen in the past, when I see the power save mode/blue/orage, is that the computer is having motherboard problems.
Since this is a brand new system, I suggest you call the place you got it from, and find out how soon they are going to be either giving you a new one, or how soon a tech is going to be on-site to fix the one you have.

If you got it through a retail store, call them first, but odds are, they will tell you to contact HP. But something worth checking. Depending on the store is how they handle return/replacement policy.
If you do have to call HP, have the computer information handy, they base everything on that (with Dell's, it the Service Tag, I don't know what HP uses).

1/2 of 1% of new computers are DOA, so this is not something completely unusual.
That's why they have warranties.
And with that said, the warranty will cover everything, except your time on the phone with them.

Sep 03, 2008 | HP Computers & Internet

1 Answer

How do I get HP to give me a new Pavilion SlimLine s3300z?

With the level of problems that you are describing, you should have taken the machine back to the point of purchas and demanded a replacement. I would start there. The selling store is your first point of reference. They want to keep good customers. This is clearly a problem machine and should be replaced. The store should be able to guide you through the process. Speak with a manager and have documentation to support the efforts that you have done to resolve this outside of the store.
Keep us posted.

May 23, 2008 | HP Computers & Internet

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

36 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Computers & Internet Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18429 Answers

Alun Cox

Level 3 Expert

2678 Answers

pankaj rautela
pankaj rautela

Level 3 Expert

1252 Answers

Are you a HP Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides