Question about Jenn-Air JSD2789GES Side by Side Refrigerator

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No cold air coming into the fridg

Freezer is working but now cold air returning into the fridg. Setting are at high on frig side normal on freezer side. I have the same problem, no cold air in the refrigerator but the freezer is working well. My Model # is JSD2789GES, Serial # 19489600AV.

What is the difference between Model JSD2789GES and JCD2789GES??

Thank you

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  • Ty Dec 15, 2008

    Sqiudo, thanks for your reply. I have the refrig temp set as low as it will go! So I think you are right about the fan. Now how do I get to it to change it?

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IF YOUR REFRIGERATOR SETTING IS HIGH, YOU NEED TO LOWER THE SETTING IN ORDER TO GET IT COLDER.
If you still have no air flow, there is a fan that blows cold air from the freezer to the refrigerator. The motor could be burned out.
Sqiudo

Posted on Dec 15, 2008

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No cold air coming into the fridg


First, I think it’s important to know that the Ref side has no cooling coils, it’s basically a box and the cold air in the freezer is blown over by a fan through a channel into the Ref side. This channel has a door which regulates how much cold air goes through. You probably have two control knobs in the Ref side, one controls the temp with numbers 1-9, 9 being the coldest. This temp control tells the compressor how long to run. The other control is for that little door and it may have letters A-E, E being the coldest. If you set it on E (coldest) then this will close that little door and keep most the cold air in the freezer.

Now, why is that cold air not getting over to the Ref side?
1. The little door is not open.
check your control setting. You should be able to feel air coming through the channel on the Ref side.

2. The fan in the freezer is not working.
You can hear this fan running when you open the freezer.

3. The coils on the freezer side are clogged with ice which won't let the fan circulate the air over to the Ref side.
This is a failure of the defrost system.
You can melt this ice manually for a temp fix but the defrost system needs to be checked. Turn it off, take everything out of the freezer, use a hair dryer to warm the back wall. Do this for as long as you can without anything thawing then put it back in, turn it on and you will be good for a couple of days.

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