Question about SimpleTech SimpleDrive Portable USB 2.0 60GB 5400rpm 480Mbps USB 2.0 USB 2.0 External (STIUSB2560FT) Hard Drive
I inadvertingly disonnected the portable drive without using the usb disconnect procedure......... Now the computer does not recognize the drive any longer.. What can or should be done to correct the problem? Coolhand
Following is the answer from Simpletech:
The most likely cause would be not enough power provided by a single USB port on your computer. Unplug the portable drive from the cable and unplug the cable from the computer. Now, plug the cable into 2 USB ports directly on your computer. (If you have a desktop, you should plug the USB cable directly into the USB ports on the back of the computer. If this is a laptop, you should plug directly into a USB ports on the computer. Do not plug into a USB hub or docking station). Then plug the drive into the cable. In a few seconds you should see the drive listed in the "My Computer" window as a SimpleDrivePS.
Posted on Jul 24, 2008
HOW DO YOU USE KATLK'S SOLUTION? HOW DO YOU PLUG ONE USB CABLE INTO TWO USB PORTS?
Posted on Jul 17, 2009
Get this bit of software USBviewer.exe from Microsoft or just Google for it. This will give you the status of every USB item connected to your computer.If you can identify your USB stick on the list then it is recoverable. Then try this:
open a Command Prompt and type: format x: /fs:fat32
NOTE you will lose all your data by doing this.
If you cannot find your USB stick and it is only shown as an Unknown Device the it is naffed, the device descriptors have been lost - just throe it away!
Posted on Apr 11, 2009
I have had my drive for almost 2 years. It has always worked perfectly. All of the sudden last night my computer just didn't recognize it. I have always had the drive plugged into a USB hub because of all my accessories. I followed the answer that katlk posted and it was dead on! It now works perfectly again & that is why I just rated his answer FixYa! My life is on that drive...Thank you so much!!!
Posted on Sep 23, 2008
Try to plug it into more than 1 computer other than your PC. If it works, then the problem is the interface between the hard drive and your computer and if it really doesn't work, you're solution is have it recover by data recovery experts. Here are a few things you need to keep in mind, on taking your first steps in such a situation: Do not open the hard disk and try to repair it on your own. If you're data is really, very valuable, don't use automatic data recovery tools. Before you bring it, wrap your hard drive in anti-static envelope if possible, bubble wrap it, and seal package securely. You also had an option to recover it on your own by using known data recovery software but it's risky compared if you bring it to a data recovery experts. If the problem is within the mechanical parts of a hard drive, there's a possibility that you will not attain a 98% chance of recovery if you do it on your own.
Posted on Apr 04, 2007
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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