Question about HP Deskjet 6980 InkJet Photo Printer

1 Answer

Printer won't take jobs. Says that a door is open

Have checked all obvious doors. Have restarted. Any suggestions??

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  • niarama Jan 06, 2009

    I have the same issue.

  • Anonymous Jan 07, 2009

    Me too. Happened just after changing the printer cartidge. Door is definitely no longer open. power cycling didn't help. Won't print status page.

  • spikely Jan 23, 2009

    Have exactly the same problem after changing the toner cartridge and was bugging out trying to figure it out. Used the fix proposed below which worked! re: opening the side door (which is a bit of a challenge - hope you have strong fingers!). Also, if your hinge has an extra little pac-man-y bit on it, make sure the sensor goes ABOVE the extra bit as well - you can just push the sensor up manually and the re-close the hinge. Woo-hoo! Thanks!

  • Anonymous Jan 30, 2009

    I had the same problem and your resolution resolved my issue. Take caution when removing he right side panel. Pull out from the bottom of the right side panel and then lift up or the right panel or the clips that hold the panel on will break.

  • Anonymous Feb 07, 2009

    I had the same issue and with your help I was able to resolve this problem. Thank you !

  • elsonway May 11, 2010

    Fantastic. Sorted. Much appreciated

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The printer door switch is fragile.

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c01065334&dlc=en&product=467982

Posted on Jan 07, 2009

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