Question about Western Digital Elements powered by WD 320 GB External USB (WDE1U3200N) Hard Drive
WD elements 500gig external drive. Worked fine since purchase but power supply has now failed. this drive was my main backup and contains sensitive data. PC World cannot obtain a new power supply but will exchange the drive under warranty. I cannot exchange unless I wipe the drive. Is there anywhere in the UK I can obtain a part?
Had the same problem with a WD Elements 320 GB drive, and found a WD customer service number. They are sending me a FREE replacement. I have put the details on a message somewhere on this site, but can't direct you to it.
The number from Australia is : 1800 429 861 ( routed to Singapore )
Email Address : Western Digital Customer Service . CustomerService@wdc.com
Send them details of your mailing address, drive model and serial number, and a description of your power supply. ( my power supply had a model number moulded on the back )
Hope this helps
Posted on Mar 08, 2009
An alternative: Take the case apart, extract the hard drive, and plug it in to any PC with a compatible HD controller. I have a 500GB Elements external drive, and it's a standard SATA drive. You could also buy a SATA to USB adapter, typically around $20 in the Colonies. That's a nice thing to have on hand in any case.
Just noticed the date on the OP, so this is probably too late for you, but probably not too late for others who have these things just waiting to break.
Posted on Dec 14, 2012
Happened to me too. The pins on the power supply break easily. Search the ac adapter model number. should be DA-30C01 or something. can find it for sale on the net somewhere under model name.
Posted on Dec 21, 2008
I got one on ebay .. i searched with model no: AD6008 £21.00 with postage nick
Posted on Jun 03, 2009
Mine went also, on the 20 Jan. Same as you, all business software and I forgot to back up the data - lesson learned I hope.
I ordered a new drive from Maplins and it came this morning, just the power supply gone, all my info is now recovered and backed up.
Posted on Jan 21, 2009
Actually if you product is still under warranty, you can get a new one from WD for free.
Posted on Jan 02, 2009
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
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click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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