Question about Creative Labs Nomad Jukebox Zen Xtra MP3 Player

1 Answer

FirmWare Problem I turned on my MP3 player and it came up with the "Firmware Problem" icon. I read the troubleshooting steps suggested by others with this problem but nothing worked. I tried turning my MP3 player off, but it will not turn off. I tried fully charging the battery, but that did not solve the problem either. When I plug the MP3 into the computer using the USB cable, the computer does not even recognize the player as being plugged in. I need some help on this one.

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  • 2 more comments 
  • rachel_19 Nov 15, 2007

    when i turn on my creative zen micro "firmware problem" appears, no device detected appears when i plug it in, i need help in finding a site where i can download the firmware

  • yi yi Feb 04, 2008

    i recently got a mp3 player (zencast v plus) i installed it but my computer is not saying it is connected. So i went out and got a 2.0 D-LINK and set that up but it doesnt seen to be working. Now when i tried to do everything all over again my mp3 player said it has a firmware problem and when i tried to fix the firmware problem it didnt work, and i cant even turn off my player at all or do anything with it. please, please, please help me......

  • 10564 Feb 06, 2008

    yeah, it had that screeen, saying "firmware problem". i took out the battery and put it back in after a while to see if that changed it, and it just kept on showing the powering-up screeen and turned off over and over.

  • CBCB Mar 20, 2008

    Same problem here. Rebooting, "re-building library" and then "firmware problem". Nothing seems to work. Wish I could format it. Anyone got an idea?

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  • 4,402 Answers

Make sure you have media player 11
If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
Download recovery tool off creative's website.
go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

Also told Microsoft hotfix causes this problem try uninstalling the last hotfix
If that doesn't fix it try the USB cable
good luck
please mark the post with a fixya

Posted on Apr 08, 2008

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1 Answer

FILE SYSTEM ERR Stay On Screen When I Turn My Coby610-2G On


Here are instructions for a solution to your Coby 610 File System Error problem.

Replacing the firmware of your Coby 610 MP3 Player will unfreeze it and help it act normally again. This will also fix the 'File System Error' that has been popping up with some Coby 610 players. You can find it at the cobyusa.com website by choosing 'Mp3 & Portable', then 'Mp3 & Mp4 Players', then your model 'MP610', from the support page. Or, here is the direct link to the file from Coby's servers.

da1c744.jpg

Unpacking the zipfile from the Coby Website will give you a PDF file with instructions, and a program file to run.

Your music will be erased when you run this firmware update. The instructions suggest that even if your mp3 player won't startup properly, if you plug it into your computer you should be able to access it as a removable disk, and copy all your music to a temporary folder on your computer.

Here are the steps:

  1. Plug your MP610 into your computer.
  2. Copy all your music to a temporary folder.
  3. Disconnect your MP610 from your computer.
  4. Disconnect as many USB devices as possible from your computer (to simplify identifying the MP610 at a later step, and avoid damaging other devices by trying to load the MP610 firmware into them by mistake.)
  5. Run the Firmware Update program 'MP610 T LCD Firmware Update for file sys err.exe'
  6. You will see a screen with up to 24 numbered, empty boxes.
  7. Connect the MP610 to your computer. It will show up in one of the boxes.
  8. Once the MP3 player shows up, click on the Firmware Feature icon to start the firmware upgrade.
  9. After the firmware update is complete, you will receive a checkmark in the firmware box.
  10. Disconnect the MP610.
  11. Close the firmware update software.
  12. Turn on the 610 to confirm it starts up and the display reads 'COBY'.
  13. Plug it back into your computer and copy your music back on to it.
1e93cf1.jpg

283ab15.jpg


You can refer to this Coby 610 solution here.

I hope that helps.

Jan 10, 2010 | Coby MP-610 MP3 Player

Tip

Coby MP-610 Firmware Download Replacing the firmware of your Coby 610 MP3 Player...


Coby MP-610 Firmware Download

Replacing the firmware of your Coby 610 MP3 Player will unfreeze it and help it act normally again. This will also fix the 'File System Error' that has been popping up with some Coby 610 players. You can find it at the cobyusa.com website by choosing 'Mp3 & Portable', then 'Mp3 & Mp4 Players', then your model 'MP610', from the support page.

Here is the Coby 610 Firmware Direct Link.


da1c744.jpg

Unpacking the zipfile will give you a PDF file with instructions, and a program file to run.

Your music will be erased when you run this firmware update. The instructions suggest that even if your mp3 player won't startup properly, if you plug it into your computer you should be able to access it as a removable disk, and copy all your music to a temporary folder on your computer.

Here are the steps:

  1. Plug your MP610 into your computer.
  2. Copy all your music to a temporary folder.
  3. Disconnect your MP610 from your computer.
  4. Disconnect as many USB devices as possible from your computer (to simplify identifying the MP610 at a later step, and avoid damaging other devices by trying to load the MP610 firmware into them by mistake.)
  5. Run the Firmware Update program 'MP610 T LCD Firmware Update for file sys err.exe'
  6. You will see a screen with up to 24 numbered, empty boxes.
  7. Connect the MP610 to your computer. It will show up in one of the boxes.
  8. Once the MP3 player shows up, click on the Firmware Feature icon to start the firmware upgrade.
  9. After the firmware update is complete, you will receive a checkmark in the firmware box.
  10. Disconnect the MP610.
  11. Close the firmware update software.
  12. Turn on the 610 to confirm it starts up and the display reads 'COBY'.
  13. Plug it back into your computer and copy your music back on to it.
1e93cf1.jpg

283ab15.jpg

I hope that helps.

on Apr 23, 2010 | Coby MP-610 MP3 Player

Tip

COBY MP-610 File System Error


COBY MP-610 Digital Media Player File System Error Solution

3a37e3b.jpg

Replacing the firmware of your Coby 610 MP3 Player will unfreeze it and help it act normally again. This will also fix the 'File System Error' that has been popping up with some Coby 610 players. You can find it at the cobyusa.com website by choosing 'Mp3 & Portable', then 'Mp3 & Mp4 Players', then your model 'MP610', from the support page. Or, here is the direct link to the file from Coby's servers.

c6244cb.jpg

Unpacking the archive from the Coby Website will give you a PDF file with instructions, and a program file to run.

Your music will be erased when you run this firmware update. The instructions suggest that even if your mp3 player won't startup properly, if you plug it into your computer you should be able to access it as a removable disk, and copy all your music to a temporary folder on your computer.

Here are the steps:

  1. Plug your MP610 into your computer.
  2. Copy all your music to a temporary folder.
  3. Disconnect your MP610 from your computer.
  4. Disconnect as many USB devices as possible from your computer (to simplify identifying the MP610 at a later step, and avoid damaging other devices by trying to load the MP610 firmware into them by mistake.)
  5. Run the Firmware Update program 'MP610 T LCD Firmware Update for file sys err.exe'
  6. You will see a screen with up to 24 numbered, empty boxes.
  7. Connect the MP610 to your computer. It will show up in one of the boxes.
  8. Once the MP3 player shows up, click on the Firmware Feature icon to start the firmware upgrade.
  9. After the firmware update is complete, you will receive a checkmark in the firmware box.
  10. Disconnect the MP610.
  11. Close the firmware update software.
  12. Turn on the 610 to confirm it starts up and the display reads 'COBY'.
  13. Plug it back into your computer and copy your music back on to it.
53a6bbb.jpg

ff7c335.jpg


on Mar 29, 2010 | Coby MP-610 MP3 Player

1 Answer

My coby mp 610 turned of apparently while i was listening to it but the screen is still bright and it wont do anything now. How do i fix that?


Here are instructions for a solution to your Coby 610 MP3 player acting up.

Replacing the firmware of your Coby 610 MP3 Player will unfreeze it and help it act normally again. This will also fix the 'File System Error' that has been popping up with some Coby 610 players. You can find it at the cobyusa.com website by choosing 'Mp3 & Portable', then 'Mp3 & Mp4 Players', then your model 'MP610', from the support page. Or, here is the direct link to the file from Coby's servers.

da1c744.jpg

Unpacking the zipfile from the Coby Website will give you a PDF file with instructions, and a program file to run.

Your music will be erased when you run this firmware update. The instructions suggest that even if your mp3 player won't startup properly, if you plug it into your computer you should be able to access it as a removable disk, and copy all your music to a temporary folder on your computer.

Here are the steps:

  1. Plug your MP610 into your computer.
  2. Copy all your music to a temporary folder.
  3. Disconnect your MP610 from your computer.
  4. Disconnect as many USB devices as possible from your computer (to simplify identifying the MP610 at a later step, and avoid damaging other devices by trying to load the MP610 firmware into them by mistake.)
  5. Run the Firmware Update program 'MP610 T LCD Firmware Update for file sys err.exe'
  6. You will see a screen with up to 24 numbered, empty boxes.
  7. Connect the MP610 to your computer. It will show up in one of the boxes.
  8. Once the MP3 player shows up, click on the Firmware Feature icon to start the firmware upgrade.
  9. After the firmware update is complete, you will receive a checkmark in the firmware box.
  10. Disconnect the MP610.
  11. Close the firmware update software.
  12. Turn on the 610 to confirm it starts up and the display reads 'COBY'.
  13. Plug it back into your computer and copy your music back on to it.
1e93cf1.jpg

283ab15.jpg


You can refer to this Coby 610 solution here.

I hope that helps.

Jan 03, 2010 | Coby MP-610 MP3 Player

1 Answer

Why when i go into my Coby mp610 music flies it shuts off


There is a firmware upgrade for the Coby 610, which will fix your players problems. You can find it at the cobyusa.com website by choosing 'Mp3 & Portable', then 'Mp3 & Mp4 Players', then your model 'MP610', from the support page. Or, here is the direct link to the file from Coby's servers.

ca041a9.jpg

Unpacking the zipfile from the Coby Website will give you a .PDF file with instructions and a program file to run.

Your music will be erased when you run this firmware update. The instructions suggest that even though your mp3 player won't startup properly, if you plug it into your computer you should be able to access it as a removable disk, and copy all your music to a temporary folder on your computer.

Here are the steps:

  1. Plug your MP610 into your computer.
  2. Copy all your music to a temporary folder.
  3. Disconnect your MP610 from your computer.
  4. Disconnect as many USB devices as possible from your computer (to simplify identifying the MP610 at a later step, and avoid damaging other devices by trying to load the MP610 firmware into them by mistake.)
  5. Run the Firmware Update program 'MP610 T LCD Firmware Update for file sys err.exe'
  6. You will see a screen with up to 24 numbered, empty boxes.
  7. Connect the MP610 to your computer. It will show up in one of the boxes.
  8. Once the MP3 player shows up, click on the Firmware Feature icon to start the firmware upgrade.
  9. After the firmware update is complete, you will receive a checkmark in the Firmware box.
  10. Disconnect the MP610.
  11. Close the firmware update software.
  12. Turn on the 610 to confirm it starts up and the display reads 'COBY'.
  13. Plug it back into your computer and copy your music back on to it.
8bef358.jpg

60dd655.jpg

There, I hope that helps.

Dec 30, 2009 | Coby MP-610 MP3 Player

Tip

COBY 610 File System Error


Fix the File System Error of Your
COBY 610

Replacing the firmware of your Coby 610 MP3 Player will unfreeze it and help it act normally again. This will also fix the 'File System Error' that has been popping up with some Coby 610 players. You can find it at the cobyusa.com website by choosing 'Mp3 & Portable', then 'Mp3 & Mp4 Players', then your model 'MP610', from the support page. Or, here is the direct link to the file from Coby's servers.

37bfc62.jpg


Unpacking the zipfile from the Coby Website will give you a pdf file with instructions, and a program file to run.

Your music will be erased when you run this firmware update. The instructions suggest that even if your mp3 player won't startup properly, if you plug it into your computer you should be able to access it as a removable disk, and copy all your music to a temporary folder on your computer.

Here are the steps:

  1. Plug your MP610 into your computer.
  2. Copy all your music to a temporary folder.
  3. Disconnect your MP610 from your computer.
  4. Disconnect as many USB devices as possible from your computer (to simplify identifying the MP610 at a later step, and avoid damaging other devices by trying to load the MP610 firmware into them by mistake.)
  5. Run the Firmware Update program 'MP610 T LCD Firmware Update for file sys err.exe'
  6. You will see a screen with up to 24 numbered, empty boxes.
  7. Connect the MP610 to your computer. It will show up in one of the boxes.
  8. Once the MP3 player shows up, click on the Firmware Feature icon to start the firmware upgrade.
  9. After the firmware update is complete, you will receive a checkmark in the firmware box.
  10. Disconnect the MP610.
  11. Close the firmware update software.
  12. Turn on the 610 to confirm it starts up and the display reads 'COBY'.
  13. Plug it back into your computer and copy your music back on to it.
06ac221.jpg

08cceb4.jpg


on Mar 29, 2010 | Coby MP-610 MP3 Player

Tip

How to UnFreeze your Coby 610 MP3 Player and Fix the 'File System Error'


Replacing the firmware of your Coby 610 MP3 Player will unfreeze it and help it act normally again. This will also fix the 'File System Error' that has been popping up with some Coby 610 players. You can find it at the cobyusa.com website by choosing 'Mp3 & Portable', then 'Mp3 & Mp4 Players', then your model 'MP610', from the support page.

Here is the Coby 610 Firmware Direct Link.


da1c744.jpg

Unpacking the zipfile will give you a PDF file with instructions, and a program file to run.

Your music will be erased when you run this firmware update. The instructions suggest that even if your mp3 player won't startup properly, if you plug it into your computer you should be able to access it as a removable disk, and copy all your music to a temporary folder on your computer.

Here are the steps:

  1. Plug your MP610 into your computer.
  2. Copy all your music to a temporary folder.
  3. Disconnect your MP610 from your computer.
  4. Disconnect as many USB devices as possible from your computer (to simplify identifying the MP610 at a later step, and avoid damaging other devices by trying to load the MP610 firmware into them by mistake.)
  5. Run the Firmware Update program 'MP610 T LCD Firmware Update for file sys err.exe'
  6. You will see a screen with up to 24 numbered, empty boxes.
  7. Connect the MP610 to your computer. It will show up in one of the boxes.
  8. Once the MP3 player shows up, click on the Firmware Feature icon to start the firmware upgrade.
  9. After the firmware update is complete, you will receive a checkmark in the firmware box.
  10. Disconnect the MP610.
  11. Close the firmware update software.
  12. Turn on the 610 to confirm it starts up and the display reads 'COBY'.
  13. Plug it back into your computer and copy your music back on to it.
1e93cf1.jpg

283ab15.jpg

I hope that helps.

on Dec 31, 2009 | Coby MP-610 MP3 Player

1 Answer

Every time i try to turn mp3 on the screen only says coby the main screen wont show the music icon or let me do anything else


Replacing the firmware of your Coby 610 MP3 Player will unfreeze it and help it act normally again.You can find it at the cobyusa.com website by choosing 'Mp3 & Portable', then 'Mp3 & Mp4 Players', then your model 'MP610', from the support page. Or, here is the direct link to the file from Coby's servers.

ca041a9.jpg

Unpacking the zipfile from the Coby Website will give you a PDF file with instructions, and a program file to run.

Your music will be erased when you run this firmware update. The instructions suggest that even if your mp3 player won't startup properly, if you plug it into your computer you should be able to access it as a removable disk, and copy all your music to a temporary folder on your computer.

Here are the steps:

  1. Plug your MP610 into your computer.
  2. Copy all your music to a temporary folder.
  3. Disconnect your MP610 from your computer.
  4. Disconnect as many USB devices as possible from your computer (to simplify identifying the MP610 at a later step, and avoid damaging other devices by trying to load the MP610 firmware into them by mistake.)
  5. Run the Firmware Update program 'MP610 T LCD Firmware Update for file sys err.exe'
  6. You will see a screen with up to 24 numbered, empty boxes.
  7. Connect the MP610 to your computer. It will show up in one of the boxes.
  8. Once the MP3 player shows up, click on the Firmware Feature icon to start the firmware upgrade.
  9. After the firmware update is complete, you will receive a checkmark in the Firmware box.
  10. Disconnect the MP610.
  11. Close the firmware update software.
  12. Turn on the 610 to confirm it starts up and the display reads 'COBY'.
  13. Plug it back into your computer and copy your music back on to it.
8bef358.jpg

60dd655.jpg

I hope that helps.

Dec 27, 2009 | Coby MP-610 MP3 Player

1 Answer

I plug my coby mp3 n the computer can't read it


Here are instructions for a solution to your frozen Coby 610 problem. This works even though the MP3 player is having problems talking to your computer. They should communicate fine after this update.

Replacing the firmware of your Coby 610 MP3 Player will unfreeze it and help it act normally again. This will also fix the 'File System Error' that has been popping up with some Coby 610 players. You can find it at the cobyusa.com website by choosing 'Mp3 & Portable', then 'Mp3 & Mp4 Players', then your model 'MP610', from the support page. Or, here is the direct link to the file from Coby's servers.

da1c744.jpg

Unpacking the zipfile from the Coby Website will give you a PDF file with instructions, and a program file to run.

Your music will be erased when you run this firmware update. The instructions suggest that even if your mp3 player won't startup properly, if you plug it into your computer you should be able to access it as a removable disk, and copy all your music to a temporary folder on your computer.

Here are the steps:

  1. Plug your MP610 into your computer.
  2. Copy all your music to a temporary folder.
  3. Disconnect your MP610 from your computer.
  4. Disconnect as many USB devices as possible from your computer (to simplify identifying the MP610 at a later step, and avoid damaging other devices by trying to load the MP610 firmware into them by mistake.)
  5. Run the Firmware Update program 'MP610 T LCD Firmware Update for file sys err.exe'
  6. You will see a screen with up to 24 numbered, empty boxes.
  7. Connect the MP610 to your computer. It will show up in one of the boxes.
  8. Once the MP3 player shows up, click on the Firmware Feature icon to start the firmware upgrade.
  9. After the firmware update is complete, you will receive a checkmark in the firmware box.
  10. Disconnect the MP610.
  11. Close the firmware update software.
  12. Turn on the 610 to confirm it starts up and the display reads 'COBY'.
  13. Plug it back into your computer and copy your music back on to it.
1e93cf1.jpg

283ab15.jpg


You can refer to this Coby 610 solution here.

I hope that helps.

Dec 25, 2009 | Coby MP-610 MP3 Player

1 Answer

When i turn it on it just shows the ILO symbal and flashes


Hello.

In order to fix Your iLO Mp3 Player please follow these steps:

  1. Please connect the player to a rear USB port on the computer. The display should show “USB Connected”. (If not, please press the power button.)
  2. Please make sure that all unused programs and applications are closed. You can close the applications by closing as many of the icons in the lower right hand corner (by the clock) as possible.
    Download the Firmware.
  3. Click Open to initiate the download.
  4. Double click on the ILO or Siren folder icon. There will be 14 icons.
  5. There will be a Setup icon that looks like a box with a blue line on it; please double click on this.
    Then click Run - this will open the Install Wizard.
  6. The Install Wizard has the instructions on the screen as you go through it.
    Once the firmware has installed, please click the Start menu, then Programs.
  7. Look for the icon that says ILO or Siren, and then double click the Firmware Update to install to the player. Depending on how severe the corruption to the firmware on the player is, you might have to do this step 2 or 3 times in order for it to completely repair the firmware.

Additional Tip: The player itself requires a lot of power while flashing the firmware. We suggest disconnecting all USB devices from the computer except the MP3 player and mouse; you can reconnect your keyboard once the firmware has been flashed.

Good Luck.

Nov 03, 2009 | iLO (2 GB) MP3 Player

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