Question about Magellan RoadMate 360 GPS Receiver

1 Answer

Continual restarting when mapping

Whenever I get in my car, the GPS turns on. It goes through the series of start-up modes; the "Magellan" start-up screen, then the User 1, User 2, and User 3 screen, then the Map, Select Address, List Address, Points of Interest and whatever else. This is where it gets hairy, the next screen is when it is suppose to be a map of where you are at. Everytime it gets to this point, it restarts. When I enter an address, it will go through the whole series, (address, town, route, shortest distance - whatever) you can see the lines for mapping the route and when the screen is suppose to change to the map, it restarts. At first I thought it was because it was cold, because after a short time it will start mapping. Sometimes it will take 20 minutes for it to get to a map, then when I put in an address, at that certain screen it will restart. Now? Forget it. I turned the unit off for good. I use this for work - everyday! I can't find any information regarding this issue. I couldn't possibly have worn it out. What is up with this?

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  • Louise Walker May 05, 2007

    An update to this problem. Since this date, I have returned the unit to Magellan 2 times and both times they couldn't fix it. It was very frustrating to have to talk to these people, they want to know if the unit is in front of you. If I'm calling from our home phone, chances are its not. why would I waste my minutes from a cell phone to hold or repeat something a dozen times? Anyway, after receiving the unit the second time, it didn't work, no surprise there. I was so mad I asked my husband to call. They wanted to do a troubleshooting session. Hmmm, maybe they should have done that before sending it back. No surprise - didn't work. So now they are sending another unit, of course not the one I have because they don't have any more of them, but an upgraded one. Lets see how long this lasts.
    So heads up, if this happens to you, be prepared to resend the unit several times before they finally send you a new one. unfixable!!

  • J L D Nov 04, 2007


    1. it happen to me to how can i get it to start mapping right away it want it just stay at the same map address i just cut it off and on but it stay the same address how can i get it to start mapping right away

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My Roadmade firmware is version 1.81. I had the same problem. I called them and they didn't help with anything. I went to Magellen's site and downloaded the firmware upgrader (which is 1.81), and reflashed my device with it (Yes, it's the same version as it was before). Perhaps a file was corrupted in my unit or something, because after updating my firmware (to the same version), it started to work.

Posted on Aug 02, 2007

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