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Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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Hello! The long number you have given me is actually the serial code of your specific Xbox 360. This number has nothing to do with the model it is or the "type of Xbox" it is, it's simply just the unique serial key that has been given to your Xbox so that it can distinguish itself from other Xbox's in instances when you send it in for repairs. Here's a website that has a detailed explanation to determine what type of Xbox you have, I hope it helps out! :) Help me identify my XBOX 360 please Xbox 360 Answers for Xbox 360...
On the bottom of the Xbox 360, you will be able to see the Xbox 360 manufacturing date and the Xbox 360 serial number. The manufacturing date is in the following format:
2008-11-03 this is how you read it
(Year-Month-Day) which is the date according to ISO 8601.
The serial number looks like this:
the serial number is formatted (LNNNNNN YWWFF)
L the number of the production line within the factory,
NNNNNN the number of the Xbox within this week.
Y the last digit of the production year,
WW the number of the week of the production year
FF is the code of the factory (02: Mexico, 03: Hungary, 05: China, 06: Taiwan),
So taking the serial number 6144526 14302 this would give us
Reset all passcodes and security questions with this code:
Note: The reset code Microsoft support gives out is a unique button combo based on the 360 serial number. Best bet is to call Microsoft Support to get the code for your specific Xbox 360 serial n umber. Below is just one example of code given, but there are many.
1. On the 360 dashboard, scroll over to the "System" tab. 2. On the System tab, click "Console Settings". 3. Scroll down in console settings and click "System Info". 4. When the system info box comes up type in this sequence: LT RT X Y LB RB Y "Left Stick in" (press it in) Y Y A box should come up and say, "Would you like to reset the console to the factory defaults?" Click Reset and you're done!
If this doesn't work, call Microsoft at 1-800-4MY-XBOX (U.S.). Provide them with your registration info and they will tell you how to reset the console.
Call Xbox Customer Support at 1-800-4-MY-XBOX (1-800-469-9269).
The serial number isn't on the box unfortunately... but it should be on your sales receipt. That rectangle hole that is cut in your xbox's box is the way to see the xbox system's serial number through the box but they don't print it on the box itself. When you buy an XBox 360, the salesperson scans the barcode from the back of the XBox which contains the serial number.
well when you go to the site, it will ask you to put in information about yourself and your xbox like serial number and stuff. Based on that serial number the website will tell you if your xbox is under warreny. If it is they will mail you a box for free with a free return label for them. It will not cost you anything to mail it. If its defective they will fix it or send a new one. MY 360 elite died on me and i did all that and it was about a month and they sent me a brand new one because they couldnt fix my old one and they gave me a free month of xbox live.
Go through several different runs to make sure that your Xbox 360 is
really broken. For example, if you’re getting an error message when you
put in a disc, try a different one. The problem can sometimes be the
game you’re playing and not the console.
Step2Look here for the Xbox 360 serial number.
Gather your serial number. Before calling Microsoft, make sure that you
write down the serial number of your console. This is found on the back
of the system.
Contact Microsoft. Although you can contact Microsoft through email,
they will only take care of repairing an Xbox 360 over the phone. Call
(800) 4MY-XBOX and describe the problem to the technician.
Receive shipping box from Microsoft. After you talk to a Microsoft
customer service representative, they will ship a box to you. This box
is used when you send your system back to them for repair. They provide
postage and tape for sealing the box so that you don’t have to pay for
Prepare Xbox 360 for shipment. With the shipment box, you’ll also get
instructions for sending your system. The most important thing to do is
remove any accessories. Be sure to keep hard drives, games,
cords,controllers, and personalized faceplates.
Ship Xbox 360. Once you have your console boxed up, you’ll need to
bring it to UPS. Although Microsoft pays for the shipping of your
defective Xbox 360, you still need to get it to the shipping company.
Luckily, it’s relatively easy to find UPS stores in most cities.
Watch the status of your shipment on the service website that Microsoft
provides. Log on to http://service.xbox.com to see how the repair
process is going. You should typically receive your fixed Xbox 360 in a
few weeks. The whole process should take about a month.
I think next time you should call Microsoft and know what you are trying to do.