Question about NetGear WGR614 Router

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Netgear WGR614 connectivity problems

The router setup is as follows: Desktop computer (Windows Vista) with comcast high speed internet, connected to ISP modem, connected to vonage HUB, connected to wireless router. The satellite computer is a laptop with windows XP.

The problem I am having is random connectivity. In the list of available wireless connections, I select my routers connection. Sometimes it will connect and everything is fine. I can surf the web and play online video games such as World of Warcraft perfectly. Other times it will say connected, but the internet will be slow. Pages take a long time to load and games will be very laggy. Other times it will not connect, and it will only say automatic next to my routers connection.

I don't believe my wireless card is to blame, as I have connected to many of my friend's routers, at least one of them having the same model as I do. My connection at times will be perfect and stay that way for a week or two. Then the next day it will be the opposite and be very slow or won't connect at all for a couple days in a row. Is this caused from the vonage internet phone service, or something else? I appreciate any help you guys can give me. Thank you for your time.

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  •  C. Dante
    C. Dante May 11, 2010

    In order to help you I would like to know your EXACT setup. Start at the wall and describe it from there:
    Modem(brand?) -> Router(Brand?) ...etc
    Where in this chain is the vonage device (which one are you using)?

    The more detailed your description, the better are chances to help you.

    If it is not your physical setup, there are many other reasons: Interference from other 2.4GHz devices, not enough RAM for Vista (don't laugh!), wrong QoS settings...


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My guess is that you have two separate pieces of hardware both trying to hand out ip addresses, (dhcp) enabled on two devices in a single network will cause the type of problems that you are experiencing. You need to disable dhcp on the vonage router. Good luck

Posted on May 20, 2009

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Here are some troubleshooting steps that I suggest you try:

1. Check physical connections.

a. Connect the modem to the Internet port of the router. The Internet “i” LED on the front of the router should light up.
b. Connect the computer to one of the four LAN ports (i.e port 1, 2, 3 or 4) on the back of the router. The corresponding port light where you connected the computer should be lit up.

2. Access the router's web-based utility.

a. Please open any web browser like Internet Explorer or Netscape Navigator.
b. Connect to the router by typing http://routerlogin.com/basicsetting.htm or http://192.168.1.1 in the address field and click Enter or Return key.
c. A window will prompt for a user name and password. By default, the user name is "admin" and the password is "password".

Note: If you were unable to access the router's web-based utility, you may reset the router to restore the settings to factory default.

To reset the router:

a. Please push the reset button at the back of the router and release after 30 seconds.
b. Unplug the power adapter for 10 seconds and then plug it back in.

3. Configure the router.

Since your Internet Service Provider is using a cable connection, please follow the steps below:

a. Click on Basic Settings under Setup tab.
b. Select No for Does Your Internet Connection Require A Login?.
c. Scroll down on the center page and look for the Router MAC Address section. Set it to Use computer MAC address and click on the Apply button.

4. Configure the wireless settings.

a. Click on the Wireless Settings under Setup.
b. Change the SSID to any unique name.
c. Scroll down, look for the Security Options settings and select WEP (Wired Equivalent Privacy).
d. Set the Authentication type to "Automatic" and the Encryption Strength to "64bit".
e. Leave the Passphrase field blank, select Key 1 and enter a 10-digit number.

Note: The 10-digit number you typed in the key 1 will be the password or network key for the wireless connection.

f. Click Apply button to save the changes.
g. Go to Router Status under Maintenance tab and check if there is an IP address under Internet port. If it's 0.0.0.0, do a power cycle.

5. Power cycle.

a. Power off the modem, router and computers.
b. Turn on the power of the modem first and wait for it to initialize, the lights to stop blinking.
c. Power back the router and the computers. Check if it will be able to get online.

If you have wireless computers, you can connect them wireless to the router. Kindly follow the instructions below:

6. Connect wireless computer to the router.

If you are using Windows XP with Service Pack 1, please follow the steps below:

a. Please right click on the Wireless icon on the right lower end portion of your computer.
b. Then click on View Available Wireless Networks.
c. Click on the Advanced tab.
d. Please delete all the preferred networks then click on OK.
e. Right click on the Wireless icon again and click on View Available Wireless Network. Please select your network and click on Connect. It will ask you for the network key.
f. Please type in the network key and then confirm it. Network key is the password you type on the key 1 of the wireless settings of the router.
g. Make sure not to enable IEEE and then click on Connect.

If you are using Windows XP with Service Pack 2, please follow the steps below:

a. Please right click on the Wireless icon on the right lower end portion of your computer.
b. Then click on View Available Wireless Networks.
c. Click on the Change Advanced Settings.
d. Click on the Wireless Networks tab remove all the preferred networks then click on OK.
e. Right click on the Wireless icon then click on View Available Wireless Networks.
f. Select your network and click on Connect.
g. It will ask you for the network key. Type in the network key and confirm it. Then click on Connect. Network key is the password you type on the key 1 of the wireless settings of the router.

If you are using Windows Vista, please follow the steps below:

a. Click Start then select Connect To.
b. Connect to a network window will show up.
c. Select your wireless network and click Connect.
d. It will ask you for a network key. Type in the network key and confirm it. Then click on Connect.

From the above configuration, please check if you can now access the Internet.

Posted on Jul 08, 2009

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How to Set Up a Netgear WGR614 V5 Wireless Router
Netgear routers--like all wireless routers--give you the opportunity to access the Internet with your laptop or wireless-adapted computer from virtually anywhere in your house within range of the router's WiFi signal. Though slightly different in appearance from other router models by Netgear, the WGR614 V5 acts similar in its setup process as others such as the WGT624 or WNR1000 series routers.
Things You'll Need:
Netgear WGR615 V5 routerNetgear resource CDEthernet wireBlue network wireModemComputer
1 Prepare to install the Netgear router. Log off and shut down your computer system. Turn your Internet modem off and/or disconnect its power supply from the electrical outlet. Take out the contents of the Netgear router box and verify that all the essentials are present: the resource CD, the yellow wire and the router itself.
2 Connect the Internet modem to the Netgear WGR614 v5 router. Locate the yellow Ethernet wire running from one end of the Internet modem to the computer's Ethernet port. Unhook the computer-end of the Ethernet wire and insert this end into the port on the router labeled "Internet." After inserting, confirm that the wire runs from the modem to the router.
3 Connect the Netgear router to the computer. Grab the blue cable supplied with the router. Securely insert one end of the blue cable into one of the four "LAN" ports on the router (the "LAN" ports are labeled with numbers from 1 to 4). Insert the other end of the blue wire into your computer's Ethernet port.
4 Start your network devices. Turn on or connect your Internet modem to an electrical outlet. Wait for at least two minutes to allow the modem to fully boot. Plug the Netgear router into the wall or electrical outlet as well, and wait one to two minutes. Turn on your computer.
5 Look at the Netgear router to verify that all lights are on. The "power," "Internet" and "wireless" icon symbols on the front of the router should be solidly lit. One of the four "LAN" ports should also be lit with either a green or amber color.
6 Insert the resource CD that came with your Netgear router to launch the "welcome" screen. Select "Router Setup" from the menu to begin the "Smart Wizard" setup application. Read and follow the setup steps, including naming your SSID (secure set identifier) or "network name" and setting a level of wireless security. Finish the setup process, ending with the registration of your Netgear router.
7 Verify that your Netgear router has been set up correctly. Open an Internet browser from both the computer that is connected to the router and on a computer that has a wireless card or adapter. Surf to your favorite Internet sites to verify your connection is working. Open your "network connections" utility on your operating system and make sure it shows that you're connected to your own wireless network.

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Folow the installation instructions that were packed with your router. Install the CD when prompted. The setup program will guide you through connecting to the internet through your router and enabling the wireless capabilities of the router to access your networked computers.

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Internet connection


What type of internet connection do you have? (ie. Cable, DSL)

Has your setup worked in the past or is this a new setup?

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