Question about Acer Aspire AS5002WLMI Notebook

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Big Crash My Laptop crashed when i plugged in my ipod and at first the screen wasnt turning on and now its keyboad and mouse arent responding and its not just them becuase the mouse i plugged in doesnt work either. it runs Windows Vista Premium. Its acctually a 5100 ( its not one listed as an option) It boots up and acts normally except for the keyboard and mouse thing. Any help is appriciated! Nick.

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  • Nick Schiwy Mar 20, 2007

    i was going to try that but they dont work outside the OS either so when its booting up and asks if i want to boot in safe mose i cant switch it to safe mode becuase the keyboard doesnt work there either. Also I'm not sure why but the Clock is suddenly 23 minutes behind. I know it seems irrelivant but it happend the same time everything else did. also my external mouse i plugged in didnt give any response either so its not a hardware issue.
    Thanks
    Nick

  • Nick Schiwy Apr 11, 2007

    Hi Its me, nick, i sent it back to acer becuase its only a month old and the warantee was still active and when they returned it to me they said that the motherboard needed replacing so it was nearly beyond fixing....it would have cost me loads of money but acer did it for free...all i had to pay for was the shipping to the facility, in TX which only cost $8.10 pretty reasonable if you ask me.

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I'm not familiar with Windows Vista, but maybe it's a problem with some driver. Try to boot up in safe mode and see if you get a response from the keyboard and mouse. If you do then it might be a driver issue. Sorry I can't give you the exact solution. But I hope it helps in solving this problem.

Posted on Mar 19, 2007

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