Question about SanDisk Sansa e250 MP3 Player

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(2 Problems)Will not connect to PC / Video and audio not in sync

Today I tried connecting my Sansa to my PC so I could add more songs to it. When I connected it to my computer it said that it was connected for about a second and then the screen read "disconnected." My second problem is that whenever I play a video on my Sansa the audio and video are never in sync. I've tried playing TV shows (25min) and music videos (3 min) and neither work. What could be the problem?

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These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 26, 2008

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Posted on Jan 02, 2017

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Related Questions:

1 Answer

I am trying to delete songs on my playlist. I


connect your sansa to the computer and via usb cord check computer the hardrive letter e,f,d, whatever right click that letter and then format. this will delete all the songs. or you could open windows media player click sync and then drag and drop songs from your computer to your sansa or visa versa.

Jan 28, 2010 | SanDisk Sansa m200 (2 GB) MP3 Player

1 Answer

We hooked it up to a usb but we cannot copy music to our mp3 player what do we need to add to our computer to do so we have windows media player and that is what we are trying to download some songs into...


open WMP (windows Media player)... import what songs/albums into WMP. connect your mp3 to you computer. WMP should recognize it if it is a sansa. Highlight what songs you want right click ...add.. to sync list. or you can make a sync list on the right hand side of the screen and drag and drop the songs you want on your mp3 player ... when you have the ones you want click on the sync button and those songs will xfr to the player

Oct 18, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

I cant find place to add music files to my player, SanDisk Sansa m240... I go to my computer open the files and find no music library


use windows media player... open WMP connect your player it should recognize it... use this to sync music to your sansa...you highlight the songs in WMP right click ... go to add music .. select sync .. once you get the songs into a sync list ... you just sync the sansa...

Oct 16, 2009 | SanDisk Sansa m240 MP3 Player

1 Answer

Computer doesn't recognize MP3 player -


Check My Computer. If the PC recognises the Sansa player then simply add the songs by dragging the files into the player's icon on My Computer. Sometimes this kick starts the built in software included on the mp3 player.

Apr 01, 2009 | SanDisk Sansa Clip MP3 Player

2 Answers

I want to know how to put videos on my sandiisk


he Sandisk technical support told me you must use the Sansa Converter to transfer a video file.I also came across this,


DVDShrink 3.2, its free and can dl from http://www.doom9.org/Soft21/Vobtools/dvdshrink32setup.zip
Any Video Converter Free edition, AVC can dl from http://www.any-video-converter.com/products/for_video_free/
If DVD is copy protected I use AnyDVD from www.Slysoft.com There is a free trial period but well worth the money and has lifetime upgrades for free

First use Shrink to rip the DVD. If its got copy protection then first launch AnyDVD then relaunch shrink
You can set shrink to either rip the entire DVD or just the main movie and its its pretty self explanitory, Just select the one audio you want or go to a site like doom9.org if need further info on it. I usually click the Reauthor button and select just the main title and the one audio track I want. then click backup

Then Run AVS. Select the vob files you want to put on your View. For encoding I use the folllowing settings:

Profile that worked for me using VOB sources is : Customized MP4 movie, others say to use Mobil phone mp4 but I have bad luck with that one myself.

From the menu: Edit, Options:

Audio Tab:
-MPEG Type: MPEG-4
-Object Type: Main
-Encode: CBR
-MP3 Volume: Default
-Audio Quality: Default

Video Tab:
-Video Driver: DirectX
Video Resize must be checked for non-native 320x240 (4:3) video sources. Use “Fit to Width” for widescreen video sources, use “Fit to Height” for long video sources. Both “Fit” modes must have checked “Round to 16 Pixels”. In this way you preserve the aspect ratio of the original source, while still creating a View compliant 320x240 video.


From the output video settings box on the lower right:

Video Options:
-Video Codec: x264 (IMHO produces slightly better video, but slightly larger tho)
-Video Size: 320x240
-Video Bitrate: 512
-Video Framerate: 29.97 (again 29.97 for NTSC DVD and other NTSC sources, others keep at their original framerate, this will keep audio in sync) I set to 30 fps and have had no problems so far

Audio Options:
-Audio Codec: aac
-Audio Bitrate: 128
-Sample Rate: 44100
-Audio Channel: 2
-Disable Audio: No
-A/V Sync: Default
-Audio Track: Default

Click encode and it will create the proper format files.

Then to add the videos to your View open 2 explorer windows one browse to the folder the files were outputed to and the other go to your view and open the Movies folder.
Then just drag the files from yoour HD to the View folder.

To be fair some of this info I got from other posts here but so far its worked the best for me



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Jan 12, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

Stuck in language mode


Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
-Tha Mp3 Doctor

May 13, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa having problem with sync


Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
-Tha Mp3 Doctor

Apr 26, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Can't connect to computer


i have noticed the the sandisk mp3 players like to be synced with windows media player
this seems to be the way they perfer to add or remove music. and have u tried to use a friends pc if so what r the differances

Apr 02, 2008 | SanDisk Sansa c240 MP3 Player

1 Answer

Adding music to my sansa e250


you must use windows media player 10 or 11 to sync songs into the sansa. Make sure you sync it this way or else your songs will not go in properly.

Jan 21, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

SanDisk Sansa e260


Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
-----
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
or
http://www.sandisk.com/DriverDownload/driverList.asp
-Tha Mp3 Doctor

Jun 30, 2007 | SanDisk Sansa e260 MP3 Player

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