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Webcam not working

My Logitech webcam is not responding to Windows Vista. I'm able to record myself and view myself, but will not work for live chat. I have tried six different services i.e. Yahoo, Aim.

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Re: Webcam not working

Try the following: 1. Install the latest drivers, which will have support for Vista. Your drivers are probably ment for XP and below. 2. You could also try with an installation guide for sound and video. Most IM has this function, i.e. MSN Messenger.

Posted on Apr 11, 2007

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Every time I try to run my webcam with Windows Live Messenger it freezes my computer and tells me all my windows are "Not responding"

Make sure you are running the latest Internet Explorer - even if you have another browser set as default.
Uninstall your Logitech software and download the latest from Logitech
Visit the Logitech website and browse the photo gallery for your model and click on the photo to navigate to the support page.
Note - Older models on page 2 - look for the link at the bottom right of page 1 and click on it "Still can't find your product?",en?prodcrid=405

In addition to the Logitech installer you will need to run the support software - Microsoft DirectX . This comes pre-loaded on most Windows computers but has to be updated - I am currently on version 11
To start the DirectX Diagnostic Tool, click Start, click Run, type dxdiag in the Open box, and then click OK.

Procedure to re-install Logitech software
Close all programs while uninstalling - downloading and uploading software
Disconnect your webcam
Uninstall the current webcam software on your computer
Restart computer
Download the Installation package from Logitech
Run the installer and choose your options during the installation - You may not want Logitech Chat but the Desktop icon for the webcam toolbar is a must.
Connect your webcam when prompted.
Plug in your webcam or headset or mic you wish to use with your webcam
Control Panel (Classic View)
Open 'Sounds and Audio Devices' folder and click on the Audio tab - make your preferred mic the default device in the 'Sound recording window'
Open 'Volume' below the window to ensure the mic is not muted
Click 'Apply' and 'OK'
Restart your computer
Configure the webcam / mic to your chat program

Plug in your webcam or headset or mic you wish to use with your webcam
Right click on speaker icon in System Tray or from Control Panel
Select "Playback Devices"
The speaker icon ( checked as working) and volume level graph should be visible
Right click on the volume graph and click "Test"
Left hand speakers followed by right hand should be heard

Click "Recording" tab.
Right click on the volume graph and select 'Show disabled devices' and 'Show disconnected devices'
To set your preferred mic as default - click the mic font to highlight and click "Properties"
In lower dropbox display "Use this device enable" click 'OK'
Click "Levels" tab and ramp up sliders ( adjust to suit later)
Return to "Recording". Test mic by speaking and make sure volume graph displays

Restart computer

Test your webcam here to make sure it broadcasts ok - Hit 'Allow' in the top window and check your cam in the left hand panel.

If it fails to work here concentrate on your webcam drivers and software before moving forward.

Having proved your cam is working ,you can configure it to WLM (MSN)

Its good practice to disconnect and re-connect your webcam before you start - if you have been using it elsewhere the MSN software may have difficulty in locating it, even if you exited the previous program correctly.
The reason being, the webcam software can remain hooked-up to a program and needs to be rebooted.
Mine, I just unplug it from the USB and plug it back in, after a few seconds, to reboot the software.
If yours is integral with the computer you will have to re-start the computer, use a keyboard shortcut or disable / enable the webcam from the Device Manager.

Open MSN
Click 'Open Menu'
From 'Tools; navigate to, and click, 'Audio and Video setup'
Set your speakers
Click 'Test' - if OK, move on.
Set your mic as default
Use the slider to set volume and test.
Click 'Next'
This takes you to the video setup
Your webcam should be broadcasting - (if not - make sure the webcam is set as default - restart MSN)
Use 'Webcam Settings'to fine tune the picture.
Click 'Finish'

Aug 25, 2010 | Logitech Webcam

2 Answers

Can see and hear other person but can't hear myself or see myself and the other person can't see me

Does the webcam work locally at all?
If not, you might need to install the webcam driver first.
Once the webcam shows up as working in the Device Manager (under imaging devices), you can configure it as the video input source in the chat program.

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I have Windows Vista and Logitech webcam C200. Light is on and I can photograph myself. But in Chat sites I cannot be seen.


Feb 26, 2010 | Microsoft LifeCam NX-6000 Webcam

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My Logitech webcam won't connect via skype.

can do one thing,, just uninstall the windows live messenger ,, once, and check with the skype,, then try installing windows live messenger....see whether it works..

Sep 28, 2009 | Logitech Quickcam Chat Webcam

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How do I record a video and then save to upload to Youtube?

you nid software to do free software and install it to your pc.

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Hello, I am having troubles with my web cam using on skype. It actually works but just for me. When I call my friend he can't see me on the video even though I do see myself on the skype. What might be the...

You can download the logiteck quickcam drivers which is skypecompatible from the below link and install it.

Hope this will be useful. Thank you.

Nov 26, 2008 | Logitech Quickcam Chat Webcam

1 Answer


hi bonino this nichu ,let me tell you that this is not the problem of yours ,it is the problem of the one with whom you chat.
the person whom you are chatting with must allow you to see his/her webcam,
while chatting first confirm that the person with whom you are chatting is having a webcam.
there is nothing problem with your webcam.stay cool.....
take care ,bye & have a nice day

Nov 14, 2007 | Logitech Webcam

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