Question about Lexmark Optra T620 Laser Printer

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Lexmark T62 Error 32- Unsupported print cartridge

I am getting an error 32 - unuspported print cartridge on my T620 printer. I have used various cartridges - lexmark brands and the error does not go away. Is there some switch or sensor that needs to be adjusted to fix this? The printer is currently unusable this way.

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  • kcerra Mar 05, 2009

    "Lexmark T62 Error 32- Unsupported print cartridge" problem. Can I swap out the chip from the toner that was working to the new generic cartridge that isn't working, or will I ruin both chips? Also, do the chips just slide out? Thanks.

  • Anonymous Mar 20, 2014

    Unsupported Cartridge

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  • 66 Answers

Hi Sue,
Firstly, switch on the printer without a cartridge inside. Put in the old cartridge and if you get the Error 32, it could be poor contact. Clean the contacts in the printer (contact with the chip on the cartridge). If you don't get Error 32, there could be a problem with the chip contacts on the new OEM Lexmark cartridge or a faulty chip. As for other brands or remanufactured cartridges, it could be compatible parts they used. The chip and toner wheel have to be compatible.
Good luck.

Posted on Dec 16, 2008

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Posted on Jan 02, 2017

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