Question about Lexmark Optra T620 Laser Printer

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Lexmark T62 Error 32- Unsupported print cartridge

I am getting an error 32 - unuspported print cartridge on my T620 printer. I have used various cartridges - lexmark brands and the error does not go away. Is there some switch or sensor that needs to be adjusted to fix this? The printer is currently unusable this way.

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  • kcerra Mar 05, 2009

    "Lexmark T62 Error 32- Unsupported print cartridge" problem. Can I swap out the chip from the toner that was working to the new generic cartridge that isn't working, or will I ruin both chips? Also, do the chips just slide out? Thanks.

  • Anonymous Mar 20, 2014

    Unsupported Cartridge

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Hi Sue,
Firstly, switch on the printer without a cartridge inside. Put in the old cartridge and if you get the Error 32, it could be poor contact. Clean the contacts in the printer (contact with the chip on the cartridge). If you don't get Error 32, there could be a problem with the chip contacts on the new OEM Lexmark cartridge or a faulty chip. As for other brands or remanufactured cartridges, it could be compatible parts they used. The chip and toner wheel have to be compatible.
Good luck.

Posted on Dec 16, 2008

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If you receive an error message that tells you that you have an unsupported cartridge, then you need to remove the cartridge. After installing the appropriate type of ink cartridge you should no longer receive the error message and you can then perform a print test.
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Problem Unsupported Cartridge; Error: "Unsupported cartridge"; Incompatible cartridge error; Incompatible cartridge in the printer; Cartridge not recognized Solution What you will see
When a cartridge is inserted, an Unsupported Cartridge error message is displayed on the printer operator panel.
Affected printers
This issue affects printers sold exclusively in the Dixon Store Group (DSG) in Europe and in Circuit City in the U.S. NOTE: The cartridges for these printers are sold exclusively in these stores or on their websites.
Explanation
The printers listed in the table below are compatible with a #2 cartridge (in single cartridge printers) or a combination of #2 and #3 cartridges (in two-cartridge printers). They do not support the standard color 28A 35, and Mono 29A 34 ink cartridges. If the standard color 28A 35 or Mono 29A 34 ink cartridges are used in these printers, they will fail to print and the printer will post an Unsupported Cartridge error message.
Solution
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Cartridge compatibility chart

NOTE: These printers are sold exclusively in the Dixon Store Group (DSG) in Europe and in Circuit City in the U.S. The cartridges for these printers are sold exclusively in these stores or on their websites.
Item Printer #2 Color Cartridge #3 Mono Cartridge #31 Photo Cartridge 1 Lexmark Z738 Yes ... ... 2 Lexmark Z1380 Yes Yes Yes 3 Lexmark Z1480 Yes Yes ... 4 Lexmark X2480 Yes ... ... 5 Lexmark X2580 Yes Yes Yes 6 Lexmark X3480 Yes ... ... 7 Lexmark X3580 Yes Yes Yes 8 Lexmark X4580 Yes Yes Yes

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http://support.lexmark.com/perl/support/support.cgi?ccs=229:1:0:487:0:0&docid=ENUS24096

copy and paste the complete link into your browser.
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