Question about Dell Latitude D620 Notebook

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Dell Latitude D620 - Screen shows boot up, but then goes blank. I know the screen is ok as the dell part shows on screen, but when the blue screen should appear to insert password etc, the screen remains black and can't do anything. Any ideas?? Thanks

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  • par404 Jan 10, 2009

    I have the same problem and tried the recommendations, unsuccessfully.

  • Anonymous Jan 23, 2009

    my dell latitude D620 laptop can't show any thing yhe only black screen what happen

  • sharigg2004 Jan 24, 2009

    my laptop is showing a black screen as well. what should I do?

  • Anonymous Mar 26, 2014

    I know it not due to the faulty of a monitor. I reinstall the OS but the problem remains the same

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Here are some easy things that can sometimes resolve this problem:
1) Sometimes there can be a static buildup on the mother board. Power off, remove the battery, remove the power cord and hold the power button in the on position for at least 30 seconds.
2) If that didn't work- Power down, remove the battery, remove the Hard Drive and memory modules and reinsert them. Try to power back up
If these things don't work, get back to me for some more ideas.
Hope this helps and have a super day!
Ron

Posted on Dec 15, 2008

  • Haven_McCoy May 12, 2011

    Those things didn't work for mine :( I have the same problem

  • Linda Farrier Feb 04, 2012

    Thank you so very much for the great advice! Fixed my problem. Linda

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Dell has extended the warranty on the nVidia GPUs by 1 year. Call Dell and describe the problem.

See also: Dell and nVidia GPU

Posted on May 11, 2010

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As silly as this may sound, I had the same issue and to resolve it I unplugged my ipod sync cord and it booted up properly. Good Luck!

Posted on Jan 15, 2009

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When i turn my computer dell latitude d620 on it comes to the dell screen then the windows xp screen and then it goes black with nothing more than the mouse. what could be the problem?


This sounds like a video issue. Try starting the system into safe mode (after the dell screen, tap F8 to get the startup menu and then select safe mode) When in safe mode, go to the control panel and remove the display adapter driver from the device manager under System > hardware tab. Try booting into normal mode windows- you should be able to get into windows at that point. Download and reinstall the graphics driver from support.dell.com. If the issue reoccurs after you've reinstalled the graphics driver, it means that the video card on your system has gone out. At that point, contact Dell technical support if you are in warranty to get service- if not, try pricing the replacement video card from Ebay or Dell parts service.

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Did you upgrade the RAM when you upgraded to Vista. The D620 does not have the resources to run vista as pre-configured and requires, at the least, a memory upgrade. 1gb or greater is recommended.

Please upgrade the ram, or try F8 during boot for Safe-Mode and see if your RAM is not the issue. To check the amount of RAM you have:

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