Question about Pioneer GEX-INNO1 XM Radio Receiver with Home Kit

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XM radio express blank screen

Screen has gone blank. Cannot see the channel selections

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Take your battery cover off, then take your battery out. Let it sit for 10-15 seconds, then put your battery back in and put the cover back on. It should work fine. Mine did the same thing over a month ago, and it works fine now with no problems again. I CAN SEE!!!! yeah.

Posted on Feb 22, 2009

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I had the same problem with my Pioneer Inno Gex-Inno2BK XM radio receiver. One evening while leaving work, I gently took it out of the cradle & the screen suddenly went completely blank & all white. I could still hear music but there was no screen visible. Solution is this: (1) Gently remove the back cover which covers the battery. (2) Gently remove the dark blue square battery which is only about 1 inch (width) by 3/4 inch (height) by 1/4 of an inch in thickness. I removed mine by holding the receiver upside down & gently shaking the battery with one hand until the battery came out into my other hand. After about 4 or 5 gently shakes, it came out. (3) Wait about 15 seconds. (4) Place battery back into XM radio receiver being careful to line the copper power receptable on the battery with a corresponding surface inside the receiver. Each copper area is only about 1/10 of an inch by 1/10 of an inch. Use this as a guide when putting the battery back in to make sure it's lined up properly. (5) Gently slide the cover back in place & let it snap into place. (6) Turn receiver back on by pushing power button like normal. (7) XM receiver should boot up with a full display just like new. All recorded songs are still in place. Nothing has been lost. Problem solved. Root cause of problem is probably some type of boot-up issue with the receiver in which the battery (i.e., the power supply) just happened to be slightly ajar...which also persisted even when placing the receiver back in the cradle until the above steps were taken. The steps above worked beautifully for me...Hope it works for you as well! Have A Great Day...Tom Armstrong

Posted on Feb 04, 2009

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You can call toll free 1-800-XM Radio (1-800-967-2346) and ask them the status of your current membership. You will have to tell them the "model number" of your XM Radio, plus the "Radio ID Number" which should be stamped on the bottom of your radio, or can be found on radio channel 0 (Zero). If your membership is expired or cancelled, then it is up to you to re-subscribe.

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Be sure to write down any anti-theft codes if your radio requires them.

However - since your radio is getting the 2 channels - it is working properly. The problem lies in XM turning on your account.

Be sure to get the correct # off the radio... sometimes there is a transposition error with paperwork.
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