Question about Pioneer GEX-INNO1 XM Radio Receiver with Home Kit

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XM radio express blank screen

Screen has gone blank. Cannot see the channel selections

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Take your battery cover off, then take your battery out. Let it sit for 10-15 seconds, then put your battery back in and put the cover back on. It should work fine. Mine did the same thing over a month ago, and it works fine now with no problems again. I CAN SEE!!!! yeah.

Posted on Feb 22, 2009

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I had the same problem with my Pioneer Inno Gex-Inno2BK XM radio receiver. One evening while leaving work, I gently took it out of the cradle & the screen suddenly went completely blank & all white. I could still hear music but there was no screen visible. Solution is this: (1) Gently remove the back cover which covers the battery. (2) Gently remove the dark blue square battery which is only about 1 inch (width) by 3/4 inch (height) by 1/4 of an inch in thickness. I removed mine by holding the receiver upside down & gently shaking the battery with one hand until the battery came out into my other hand. After about 4 or 5 gently shakes, it came out. (3) Wait about 15 seconds. (4) Place battery back into XM radio receiver being careful to line the copper power receptable on the battery with a corresponding surface inside the receiver. Each copper area is only about 1/10 of an inch by 1/10 of an inch. Use this as a guide when putting the battery back in to make sure it's lined up properly. (5) Gently slide the cover back in place & let it snap into place. (6) Turn receiver back on by pushing power button like normal. (7) XM receiver should boot up with a full display just like new. All recorded songs are still in place. Nothing has been lost. Problem solved. Root cause of problem is probably some type of boot-up issue with the receiver in which the battery (i.e., the power supply) just happened to be slightly ajar...which also persisted even when placing the receiver back in the cradle until the above steps were taken. The steps above worked beautifully for me...Hope it works for you as well! Have A Great Day...Tom Armstrong

Posted on Feb 04, 2009

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Posted on Jan 02, 2017

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to reset the radio - it must be removed from the dash and unplugged.
Be sure to write down any anti-theft codes if your radio requires them.

However - since your radio is getting the 2 channels - it is working properly. The problem lies in XM turning on your account.

Be sure to get the correct # off the radio... sometimes there is a transposition error with paperwork.
The number can be gotten by setting your radio to channel 0. This is your radio ID# required to activate the radio.

Your Radio is working fine - call XM and stay on the line until they activate your account.

I have a suspicion the number was written down improperly.

Be sure when you call that the car is on, and that it is tuned to station #1... also - it can take 15-20 minutes to activate - and must be left on for the duration to catch the activation signal that is sent out.

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Step2 Log onto the Internet and go to the XM radio website. A high speed connection to the Internet will make this go faster, but you can activate your XM radio online with dial up.

Step3 Click on the tab that says to activate a new XM radio. This will take you to a screen where you will enter your XM radio's identification number. Type this in.

Step4 Choose a screen name and password to make an account on the XM web site. The screen name should be something that you will easily remember. The password needs to be at least 7 characters long and include 1 capital letter, 1 lowercase letter, and 1 number.

Step5 Enter your personal information for the activation of your XM radio. This information will include your name, address, and email address. You will also need to choose which service plan you will want to purchase for your XM radio. Enter your credit card payment to finish purchasing your activation of your XM radio online.

Step6 Turn on your XM radio and tune it to channel 1. XM will send a signal out to your XM radio to activate it. You will need to leave the radio tuned to channel 1 for 15 to 20 minutes to activate it.


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