Question about GE GSS25LGM Side by Side Refrigerator

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Got ice but no water

Icemaker works fine but water dispenser won't work. Would that be the dual water valve outlet not working. Was wondering if the valve can be bad on one side (the water dispenser), but still be good on the ice makers side? Is there any way to check to see if the valve works on both sides?

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  • Anonymous Mar 26, 2014

    May tag side by side

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It could be the water valve side for the dispenser. So a coupleproblems can be had with this description. 1. The electricsolenoid for the valve is bad so it doesn't open the valve. 2.The valve itself could be bad so the solenoid opens it but nothingflows. 3. The water line could be frozen inside the door so nowater flows. 4. The dispensor switch is bad or the plastic holderthat holds the switch is bad so the switch fell out of its properposition. 5. The circuit board is bad.

Easy way to check is to pull out the fridge and take the water line offthat valve by pressing down on the little ring around the line whilepulling up on the line (tube thing). It should pull out easily(to reinsert just push the tubing back in without holding the littlering down, it goes in by itself and self-seals). With the tubeout of the solenoid valve have someone operate the water dispensorlever and see if water shoots in your face ha ha. Read further ifyou're testing by yourself...

You can also do the same test from the front underside where the tubinghas a coupling just under the door hinge area (so you can take the dooroff without cutting the tubing). Pull the lower skirt off the front ofthe refer and you should see the tubing and little coupling, it worksthe same, push down on the ring area and pull the tubing out. That way you don't have to move the fridge and can operate thedispensor lever yourself to see if water flows out the disconnectedcoupling. If water flows then the valve/switch/circuit board areworking fine of course and your tubing is frozen at the door. You willneed to defrost the tubing somehow, usually means a hairdryer blowingup into the dispensor area or turning off the whole refer and leavingthe door open for a day.

If nothing happens (no water still) then you need to check if thesolenoid is working electrically. Pull the fridge out and pullthe wire plug off the icemaker valve and put the wire plug from thedispensor valve on the icemaker valve. Watch inside the icemaker andpush the door dispensor lever, if water flows into the icemaker thenthe electrical door switch/circuit board is OK and the problem islikely the solenoid valve to the dispensor is bad or a frozen line inthe door still. You get the idea, you can swap wires/valves andeven tubing (if their the same size) around till you logically find thepart not working. Remember in troubleshooting you're not reallytrying to find the broken part... you're trying to find ALL the otherparts are working, which by process of elimination will lead you to thelast part that ISN'T working.

If you are comfortable with electrical troubleshooting using amultimeter you can check for 110 vac at the plugs when the switch ispress also but that depends on your tools and skill level, etc.

See this link for a diagram of that door assy and the parts involved.

Typically I'd be suspicious of the valve itself being bad or thecircuit board, next on the list is the switch, and last would be thefrozen line.

Good luck and let me know what you end up finding!

If nothing happens then you are down to either the circuit board is bad or the switch is bad.


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Posted on Dec 15, 2008

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