Question about Cisco 7960 IP Phone

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Calls ringing in on a line already in use

We've got an extension set up on four of the six buttons of our 7960 Series IP phone to allow for high volumes of calls. However, when one of the lines is in use and someone else calls in, the call doesn't go to the next available line for the extension (for example, if Button 1 is in use it should ring on Button 2, but every now and then the new call will ring on Button 1).

We've adjusted the "Hunt-Stop" to where it hunts through the first three lines and stops on the fourth, but periodically we'll still get a call that will ring in on a line that's already being used. Has anyone had this problem before? How did you get it resolved?

-Bri

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  • Brian Mahlum May 11, 2010

    What version of call manager are you using? Are you using a hunt Pilot/Hunt Group/Line group configuration or simple forward/busy on the line configuration? If you are using the latter, make sure you only allow 1 call before busy. By default Call manager allows 2.

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You need to change the 'number of call before engaged' value in the phone configuration to 1 for each of the lines... that way the line will be engaged and the next line will be used.

Posted on Oct 17, 2010

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