- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Your image scanner is bad. Try making a copy....if it comes out black but your incoming faxes are fine then your image scanner is bad. You can also print a report from the machine and it should come out fine.
The image scanner is the part that scans your originals before faxing them out or making a copy. There is a light bar that lights up when scanning. Either that light bar(l.e.d. array) has gone bad or the scanner itself is bad. If this is the case it is probably going to cost more to fix than the machine is worth. You could buy a new machine for what it would cost to fix.
Good Luck and Thank You for using Fixya.
If outgoing faxes are turning up blank on the recipients end, you may be putting the paper to be faxed in backwards. Outgoing faxes should be sent face-down. If you are sending properly, either your scanner is failing (test it by copying a document) or the recipient is having fax issues on their end.