Question about HP Photosmart C6280 Printer
I am using blank copy paper and a error message keeps saying load paper face down in main tray.
Here is a reply from HP about this error. The "Semifull Reset" seems to work for me so far.
I am Munik from HP Total care for All-in-One products and this is my response to you in regards to the query related to HP Photosmart C5180 All-in-One. Thank you for contacting HP Total Care and its a great pleasure for me to assist you.
I understand from your e-mail that your printer makes a lot of noise when it tries to print and also gives the following error message "Out of Paper Load paper face down in Main Tray", I regret for the inconvenience and apologize for the same.
To isolate the issue, I recomemnd you to refer this website and ensure the correct paper load:
Copy the URL from "http" to "c00704348", paste it in the address bar of the browser and then press Enter.
And now to resolve the issue, I request you to perform the following website:
Copy the URL from "http" to "c00786157", paste it in the address bar of the browser and then press Enter.
Now check the status, if the issue persist then perform teh following steps:
I. Power cycle
Follow the steps below to power cycle your all-in-one:
1. Unplug the power supply from the wall outlet.
2. Unplug the power supply from the back of the printer.
3. Wait at least 20 seconds, then plug in the supply back into the wall outlet.
4. Plug in the power supply back into the printer.
5. Press the power button to turn the printer on.
II. Semifull Reset:
A semi-full reset will do the following:
The user settings to the factory defaults, Language and country settings on some models.
Reset the All-in-One to the factory default settings by using these instructions:
1. Unplug the power cable from printer when the printer is powered on.
2. Press and hold OK and HELP buttons while plugging in the power cord.
I believe the above information helps you. If the issue persists, please get back to us with the results. We will be glad to assist you.
We appreciate you giving us the opportunity to provide you with superior customer service. I wish to take this opportunity to thank you for being one of our most valuable customers.
Have a nice time.
HP Total Care.
Posted on Jan 30, 2008
SOURCE: Paper won't load
I had a very similar problem and what had happened with mine is that there is a very small narrow brush that I think is there to clean the paper right before the print goes down and as I looked closely at the printing module (I don't know what else to call it, it's the part with the cartriges that moves back and forth to print) that brush (it has a sticky backside and attaches somewhere underneath) was out of place. I think it was precluding the module from detecting the paper was there (I noticed a laser scan each time I would push the "ok" button on top). I pulled that brush thing out and it started working right away. I wasn't sure what the proper position of the brush is so I just threw it away. It's printing fine now.
Posted on Oct 07, 2008
SOURCE: I have installed the HP
I experienced the same problem on a HP Photosmart C7280 All-in-one printer. The problem was that the light-blue plastic piece, which covers half of the printing paper tray, had gotten out of alignment with the gray piece which covers the other half of the paper stack. Pull the blue plastic tray out and align it properly.
Posted on Jan 13, 2009
Usually this occurs when a printer has had fairly excessive use. This causes the rubber paper feed rollers to become shiny and then they are unable to grab the paper, or it grabs several sheets at the same time. Newer laser printers have now have grooved belt tracks to help prevent this problem.
The easiest way I have found is to BUFF the shiny tracks... Here´s how... Using a ladies nail file (sand paper type) Press the paper feed button to cause the rollers to slowly rotate and buff the rubber as it turns. Making sure no sand enters the rollers. If several sheets of paper feed at the same time. Pull them out and a trick to stop this happening is... to fan the paper before loading into the paper tray. The trapped air will allow the sheets to glide easier.
You can read more here:
How to Clean, Fix, Repair, Unclog, Dry, Clogged Print Heads on CANON, EPSON, HP, Lexmark, Dell, Olivetti etc…
John P Bradley
Posted on Nov 02, 2009
You have to go into your print settings of the application in use and select "Paper Type/Quality", then from the drop down menu you will see "Source" as an option, from there select "PHOTO TRAY".
Posted on Nov 27, 2009
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