Question about Computers & Internet
I have a Dell Dimension 3100 whose DVD+RW DVD shows up in the device manager as a Philips 8801 whose driver is corrupt or missing. If I follow the trouble shooting info and uninstall it, new hardware is found but there is a problem loading the driver and I end up with the same error message. The drive will open, close and spin but will not read or write and its icon has disappeared from the ''My Computer'' folder. I've looked at the Dell, Microsoft and Philips sites but I am slowed with only dial up available and don't see an appropriate driver for an 8801 anyway. Computer is beyond warranty. A CD of drivers did come with the unit but may only be for the monitor. I can't read it to find out. I'm waiting for a friend to read it and if it contains a usable driver to save it for me on a USB flash drive. Any suggestions while I am waiting?
Please help if you can.
Uninstall the hardware in the device manager.
Restart and go into safe mode with GUI and networking.
Go into Control panel -> (Performance&Maintenance) System -> System Restore tab.
Save a restore point.
Go back to the last restore point.
*If anywhere in the System panel you see a Dell restore/repair or Dell backup/revert icon, info, etc, that would be the way to go. Dell ought to have its own system self-repair buried somewhere on the harddrive that should be accessable through the control panel, start/programs menu, or in the boot/safe mode logon process.
Please reply if this does not help and I will continue to assist you.
Posted on Dec 16, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Jul 14, 2010 | Dell Dimension 3100 PC Desktop
Apr 14, 2010 | LG (GCC4521BK) CD-RW/DVD-ROM (Combo)...
Dec 27, 2009 | Dell Dimension 5150 (DIM515MIN) PC Desktop
Sep 22, 2009 | Dell Dimension 3100 PC Desktop
Aug 16, 2009 | Dell Optiplex GX270SFF (5U825) Burner
Apr 22, 2009 | Computers & Internet
Mar 14, 2009 | Dell Dimension 3100 PC Desktop
Nov 26, 2008 | Computers & Internet
May 16, 2008 | Computers & Internet
Dec 28, 2007 | Dell Optiplex GX270SFF (5U825) Burner
Dec 15, 2017 | Apple Computers & Internet
Dec 15, 2017 | Systemax Computers & Internet
1,489 people viewed this question
Usually answered in minutes!