Question about CD & DVD Burners
I have a Dell Dimension 3100 whose DVD+RW DVD shows up in the device manager as a Philips 8801 whose driver is corrupt or missing. If I follow the trouble shooting info and uninstall it, new hardware is found but there is a problem loading the driver and I end up with the same error message. The drive will open, close and spin but will not read or write and its icon has disappeared from the ''My Computer'' folder. I've looked at the Dell, Microsoft and Philips sites but I am slowed with only dial up available and don't see an appropriate driver for an 8801 anyway. Computer is beyond warranty. A CD of drivers did come with the unit but may only be for the monitor. I can't read it to find out. I'm waiting for a friend to read it and if it contains a usable driver to save it for me on a USB flash drive. Any suggestions while I am waiting?
Please help if you can.
Uninstall the hardware in the device manager.
Restart and go into safe mode with GUI and networking.
Go into Control panel -> (Performance&Maintenance) System -> System Restore tab.
Save a restore point.
Go back to the last restore point.
*If anywhere in the System panel you see a Dell restore/repair or Dell backup/revert icon, info, etc, that would be the way to go. Dell ought to have its own system self-repair buried somewhere on the harddrive that should be accessable through the control panel, start/programs menu, or in the boot/safe mode logon process.
Please reply if this does not help and I will continue to assist you.
Posted on Dec 16, 2008
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