Question about Canon PowerShot SD100 / IXUS II Digital Camera

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Camera was dropped, lens will not retract, when on/off button is pressed the initial screen and sound appear but then the camera makes a kind of warning sound and E18 appears in the lower left hand co

Camera was dropped and now the lens will not retract. I can turn the camera on and Canon appears with the welcome sound but then the screen goes black ad the camera makes what can be described as a warning kind of buzzing sound and E18 appears in the lower left hand corner. I removed the battery and charged it but that made no difference.

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Re: Camera was dropped, lens will not retract, when...

Perhaps the lens got bumped (if the camera was one when it was dropped) and is out of place. Mine did the same and I sent it in (it was within warranty) and Canon fixed it.

Posted on Jun 23, 2007

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My Canon camera turns it self off when I press the start button. the lens comes out & then the camera shuts down. When I restart it the lens retracts 3/4 & then comes right out & shuts down again. the lens...

hi, the camera must also be giving a lens error and must be making a whirring sound when turned on, hold the camera with camera off bang it with flat of hand , a few times , if this does not work , repeat it with camera on, even if this does not, when turning the camera on gently apply pressure on the front of the lens, do this just once , all the above fails , camera has to be service , lens unit may have to be changed

Aug 27, 2016 | Canon Digital Cameras


Troubleshoot Non-Retracting Lens Due to Camera Drop

<span>Remove the batteries from your digital camera and leave them out for a few minutes. If you are using rechargeable batteries, make sure the batteries have a full charge before placing them back into the digital camera. It is recommended that you charge the batteries for at least 6 hours. If you are using regular AA or AAA batteries, make sure you are using brand new batteries of the same brand. Turn the camera back on to see if the lens will retract. If that doesn't work, turn the camera back off and try turning it back on while you are pressing the function or OK button.<br />If the batteries were low when the camera was dropped, the lens may not retract properly until the camera is reset. Remove the memory card from your digital camera and install new batteries. Do not put the memory card back into the digital camera and turn the digital camera back on. You will get an error message regarding the memory card, but that is okay. With some digital cameras, leaving the memory card out will trigger a reset within the digital camera.<br /></span><span>If you have an audio/video cable (AV), insert that cable into the digital camera and turn it on. By using an AV cable, the LCD screen will not power on, which means there will be more battery power available to the digital camera. If any dirt got into the digital camera when you dropped it, the extra power may help the camera retract the lens.</span> <span>Place your digital camera on its back on a hard surface. The lens should be pointed towards the ceiling. While pressing the shutter button, turn the digital camera on. The idea behind this concept is that the camera will try to autofocus, which may help seat the lens barrel pins back into their slot.<br /><b><br /></b><br />It is possible that when you dropped your digital camera, dirt, sand particles, etc. may have lodged themselves into the lens barrel. Gently blow around the lens barrel to knock lose any particles. Using a microfiber cloth, wipe off the lens and try to wipe as deep into the lens barrel as you can. You can also try using compressed air and blowing it in the gaps around the lens barrel. Be careful not to blow any of the compressed air onto the lens itself, as the pressure of the air may damage your lens. The idea here is that if there are any particles lodged in the lens barrel by the lens mechanism, you will be able to knock them lose.<br /></span>

on Jun 29, 2011 | Digital Cameras

1 Answer

My digicam lens keeps on moving... coming in and coming out and the screen says "ACCES"


The ACCESS error message displays when there is an internal malfunction or a malfunction with the Lens. This may also appear when accessing the Memory Stick for reading or writing the data. If the Lens is moving in and out then follow the steps mentioned below. The error message normally displays with the issue with the Lens. Try the following steps to check if the issue can be resolved.
Try power resetting the Camera.
Turn off the Camera.
Remove the battery pack.
Press and hold the power button for 15 seconds.
Then, allow the Camera to remain without power for 60 seconds.
Re-insert the battery pack and check if the Lens retracts.
You can also try resetting the Camera back to factory default. To reset the Camera back to factory default, select the INITIALIZE option from the Setup 1 Menu of the Camera to OK. (Menu-->Setup-->Setup 1-->Initialize-->OK.)

This should resolve the issue. If the issue persists, service may be required.

Thanks for using FixYa

Jan 19, 2011 | Sony CyberShot DSCS750 Digital Camera

1 Answer

Dropped camera dsc-w120.

Option 1:

Try Initializing the Camera as follow; Initializing the Camera will reset the settings of the Camera to the factory settings including date and time. It will not delete any data saved in the Camera.

Press the Home button on the Camera. Then, select the SETTINGS -> MAIN SETTINGs -> MAIN SETTINGS 1 -> INITIALIZE -> OK.

Option 2:

If issue persists try Power reset the Camera by removing the battery from the Camera and inserting it after 1 minute.

If the issue still persists then Service may requires to resolve it.

Aug 20, 2009 | Sony Cyber-shot DSC-W120 Digital Camera

1 Answer

Camera won't turn on - makes strange sound

This is a very common issue with digital camera on either the lens gears have to be replaced or the lens barrel need replacing. I rebuild these lenses all the time for 75.00 plus shipping and the turn around is normally less then a week. if you still need help fell free to contact me at

Feb 26, 2009 | Casio Exilim EX-S600 Digital Camera

1 Answer

Shuts itself off but lens won't retract

Have you initialized the SD card? Go to the set-up menu and initialize the card. Also check for a timed-shut-off option.

Dec 03, 2008 | Kodak EasyShare C613 Digital Camera

1 Answer

Error message- remove lens cap and press > button

Is your lens not retracting?
I've got the same problem and with the lens not retracting - this is why i get the message.

Jul 29, 2008 | Panasonic Lumix DMC-FZ7 Digital Camera

2 Answers

Kodak V1003


please remove your batteries and press the power button for few seconds and replace the batteries now and try switching on ...


Jul 19, 2008 | Kodak EasyShare V1003 Digital Camera

1 Answer

White Screen

  1. Upon startup lens emerges but when screen appears it is white whereas it normally displays whatever the lens sees. When the shutter button is pressed the camera will focus and take a white picture which can be deleted. The camera does not flash although flash is set to automatic and photo taken in a dark room. Camera flashes (weakly) with flash set to manual on. Lens is unobstructed and appears to be perfectly normal. Camera was not dropped. Batteries have been changed.

Jan 19, 2008 | Pentax Optio E10 Digital Camera

2 Answers

Casio Exilim EX-Z3 not working (accidentally dropped on carpet)

Does the lens retract when you shut the camera off? Or at least press the On/Off button?

It doesn't sound like there is a problem with the lens if your buttons aren't working, it sounds mostly to me that a cable got dislodged and that has disabled your buttons and zoom switch.

You can try sending it to this guy - he might beable to help you.

Nov 18, 2007 | Casio Exilim EX-Z3 Digital Camera

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