Question about Polycom VSX 7000 Video Conference

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VSX7000 series VC remote site cannot see the video of near end

Hi.. We have for first time used VSX7000 over IP for 8 hours VC continuous from India to UK over company IP. this work OK for firest few hours later, video started freeze and after some time of continuous use the far end could not see the video of users at India. Does the camera lense has any saturation point defined or has any limiations. this is the first time we used the VC for such long hours. Pls. suggest any workaround for above observations

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Hi
for video conferencing at such long durations over IP, it is a MUSSSST to have dedicated stable bandwidth at all the locations.if that fails, symptons like the one u experieced are possible.this will generally happen during working hours when bandwith usage by pc's is high!!!!!

Posted on Feb 08, 2009

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hi
as u mentioned, (firewall), when u do this the audio packets get blocked, u need to open the audio ports or best is to go for a dedicated bandwith only menat for the VC so there is no security issue & u can use the VC much comfortably

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Could not connect to our VSX 700 polycom over ASDL


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1 Answer

Not able to getting video from Remote far end.


Is the Indian site within the firewall? If so, I would focus on the firewall. Does the US site have a firewall? They may be blocking outbound traffic. If you are connecting but no video, it sounds like UDP traffic is still being blocked somewhere. If you can, you may want to assign public IPs on the units and test outside of the firewall.

Hope this helps..

May 06, 2008 | Polycom VSX 7000 Video Conference

4 Answers

Can't get to the home screen


I've just solved that problem in the VSX 7000 of my girlfriend's Job.

Your VSX7000 has at least 4 video outputs, 1 for VGA and Supervideo 1 and Supervideo 2.

Firstly you should try VGA connector, because the main menu may be there, so you could change the configuracion.

If you can't see main screen in any of the output connectors you'll have to use the http tool.

In your internet browser enter the camera IP address, and you'll get the Web Interface of the VSX7000.

It will prompt you for user & password, the default options are "Admin" and your VSX7000 serial number (14 digits) you can find this number under the camera.

Once you're in the Web Main Menu, click on Site Map. There you can choose what you want to see in the screen of Monitor1 (My menus are in Spanish, maybe your menu says something like "screens" but I'm sure you'll find it)

If you choose Monitor/Screen 1 as Svideo, and select it as output for Local, Remote and Content you should see the Main Menu after the VSX7000 Reboots.

I hope it would be useful for you, if you have any problem with this let me know... This VSX7000 is working fine now, so yours should work!

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