The lens on the camera got stuck retracting at a funny angle and now wont move.
I have tried resetting but that didnt work.
Have been quoted £150 for a repair which seems steep but cant seem to find many places that do repairs!!!
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Re: Lens is stuck out
The price for the optical (lens) unit for my account is about 100 Euro. If you contact the nearest Authorized Sony Service I am sure that your camera will get the best service available. Please ask for the price estimate.
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It could be one of two things, you bend the lens when dropped or the pins in the lens has become loose and are stuck.
You can try:
Taking the battery out for about 5 minutes and putting it back in to reset the camera. Also you can try hold the power button down and the ok or select button to to reset it. Also can hold the power and the menu button to try and force the lens out to dislodge the pins. If not,
The funny the is that I would have you drop it again on a carpet but on the opposite side to see if you can dislodge the pins from being stuck, try and have it land flat on its back from a decent height.
If the lens in bent you will have to bring it to a repair shop to have it fixed but it usually costs as much as a new camera.
Sounds like the camera lens is jammed. Before you take it to become repaired, try cleaning the crevices of the lens module to make sure there isn't any loose dirt or debris in there. Try applying very gentle pressure to the lens and see if it retracts or moves.
If it still won't budge, it's probably an internal problem with the mechanism retracting the lens, there's not much you can do but send it off to get fixed.
The number one problem with cameras with lenses that won't retract or or move out into position is dirt, grit or sand in the lens mechanism. The best way to fix this is to get an air compressor and put the tip up the lens and blow air into the space around the lens. Run the tip of the compressor nozzle around the lens and turn the camera back on. See if that helps. If it doesn't do it one more time.
If it helps, great. Stop there. If it doesn't help, let me know in a comment and I will tell you a couple more things to do. I want to wait, because they are things that you should only try if you are ready to trash the camera, but they usually work. Hope the air compressor works.
It helps to know the make and model of the camera, some cameras the lens is too fragile and we have never been able to repair them. Other models we have had a great deal of success repairing them. (Google: darntoothysam)
One trick you can try... at your own RISK... is to put the camera lens on the edge of a table and gently but firmly push it back towards the middle and try to get it to CLICK back into place. There are three small metal pins inside the lens barrel and these pins ride in grooves in the inside of the lens, this makes the lens move in and out... If your lens is at an angle, at least one pin has jumped out of its groove.
Put the SIDE of the lens (NOT the flat front of the lens, the rounded side) on the edge of the table with the camera body not touching anything. Push the lens back towards being straight again and it will either click back into place or it wont. Even if it does it may not work, or you may damage the lens further.
If you don't want to try this or if you find you need the lens replaced, we can help, we are an affordable digital camera repair business, feel free to check us out and let us know if we can help.
Hey Joy_2008, A lens error usually means something is obstructing the movement of the lens (i.e. sand). You could try blowing compressed air into the side of the lens to try and dislodge whatever is stuck in the lens. You could also try placing the camera on a flat surface with the lens pointed up. While holding the shutter button in turn on the camera. What this sometimes does is force the lens to move before the camera shuts down, and when the lens moves hopefully it will dislodge whatever is stuck. If none of this works I would have the camera looked at by an authorized service technician. I hope this helps! Sincerely, Allan Go Ahead. Use Us.
my daughter sat on ours while it was on and the lens wouldn't retract. I tried the banging repair suggested for a stuck lens. After quite a few tries, it got the lens to retract when turned off but it wouldn't stay out when on, so i grabbed the lens and gently pulled it all the way out while it was on and it worked! (phew!)
OMG! so i read all these suggestions and nothing worked or i was just confused..tried the tapping thing but didnt work..so i finally just kept twisting the lens and pushing it in and out..it doesnt really move but i was angry and hoping this was doing something..i turn my camera back on a IT WORKIN AGAIN:) im so happy becuz i was so pissed that i had to buy another camera but i suggest trying this method if the table tapping dont work..OH and my lens didnt look crooked at all so if urs look straight and stilling doing stupid beep thing ,,,try this!