Question about Samsung HP-R5072 50 in. Plasma HDTV

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Poor picture and tv blacks out

I just started using my new tv yesterday, when we turned it on, the picture is very poor, there are squiggly lines in the picture. Also, the tv will black out every three or four minutes for a few seconds, can anyone help me with these issues?

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Make sure you have the TV connected correctly. If you have a cable box or satellite receiver and are connecting using an RF connection to the TV's antenna jack, you need to be on the right channel (usually 3, maybe 4 depending on the box setting). If you are connecting using A/V cables be sure you don't have a bad cable and that you're connecting to the proper jacks. If you are trying to pick up digital broadcasts off-the-air, you might need to adjust your antenna or put up an outdoor one. Signal strength is very important to digital reception.

If none of this solves your problem you may just have a defective TV. If it is really so new it will be covered by the manufacturer's warranty, and may still be in the store's return period. Call for service or exchange it.

Posted on Dec 15, 2008

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