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The Kodak AiO printers 5000 series and ESP series PRINTHEADs has orange protective cap that need to be remove to fit on the printer carriage. For the ink cartridges there is also a orange protective cap.
Issue that its not printing black and deep clean and removing the printhead and reinstalling the printhead (reseating printhead) is already done and still no black when printing. The printhead should be replace. For futher assistance call 1 800 421 6699 Kodak AiO printer support line
* Re-seat the inks both color and black then try printing * Re-seat the Printhead of the printer then print again * if problem still persist call 1800 421 6699 and the technical rep will replace the printhead
Print out a demo sheet. Press copy and photo at the same time. If the black isn't printing on this demo sheet, (the eyes on the two kids at the top are all white), you need a new printhead. Your's is probably clogged. contact kodak tech support. 18004216699. Option 1
Press copy and photo at the same time and print a demo sheet. Look at the eyes of the two kids in the picture, if they look like zombies, your printhead is clogged. try cleaning the printhead and print the demo again. If it's the same, you need a new printhead. Call Kodak.
I have had the same frustrating problem.
I cntacted the Kodak live web chat help line and after removing the print head,switching the machine off for 1 min and reconnecting.Clean heads and recalibrate.
.....Still the same.
They then told me the print head was faulty and to contact Kodak for free repalcement.