Question about HP Office Equipment & Supplies
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Posted on Jan 02, 2017
You should try cleaning the pick up roller. It may be your paper has quite a dusty surface and this will cling to the pick up roller making it less grippy. When the paper is fed it may not make the first sensor in the expected time and thus creates the error. Get a service manual to show you how to get a t the pick up roiller so you can remove and clean it. You can get Platen Cleaner from many web sites and it is specifically formulated to regain friction os such rollers. Try either: http://wwwTheServiceManualShop.com or http://mikeburton.tradebit.com/ for a service manual
Posted on Apr 12, 2007
This is a widely known problem with this printer and means the formatter board needs to be replaced. Save yourself the cost and headache of repairing and move on. The problem initially began as a random situation where I would have to turn the printer off and back on to get it to print.This eventually progressed to the problem you all are reporting which is the amber toner and jam lights on. I replaced the formatter board on mine and after one month the problem returned with the new formatter board needing replaced as well.
Of course, HP acts as if they've never heard of the problem. This company's integrity and quality has gone from number 1 to dead last.
Posted on Apr 21, 2009
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