Question about Maytag Neptune MAH5500B Front Load Washer

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Occationaly washings machine doesn't drain completely

I have a maytag neptune front load stacker unit. it has worked great for 5 years. however, occationally, when i open the washer to take the clothes out, i notice that there is still several inches of water still in the machine (6 inches or so) then i have to run the spin cycle again, and everything is ok... why does it do this?

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It is a drain problem.Here is a link for more info related to this problem.
http://www.acmehowto.com/howto/appliance/washer/diagwasher.php

Posted on Dec 15, 2008

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The smell usually comes when the washer is unable to drain water completely, you can run your washer at its hottest temperature setting with 1 cup of vinegar inside the unit. After this take off the bottom front panel and clean it completely, also clean the drain hose and drain pump filter, the smell should disappear after doing all this. Hope this helps...please post back for further assistance.

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I would be concerned about your door latch wax motor ( part # 12002535) though... See Neptune Help for more information about replacing the faulty wax motor with brown colored actuator tip before it damages your machine control board. When the wax motor shorts out it will blow the Q6 triac and then the R11 resistor will burn and your door probably won't lock anymore as indicated by the door locked light not coming on. The next thing you will notice is that your clothes will be soaking wet after the wash cycle because the spin cycle will not work if the door does not lock...

Your machine control board is located above the dryer on the right side.

Every Maytag Neptune front loader with a timer knob (non digital) has a wax motor and all of them shipped with faulty one except the later 2000 series stacker models. You should proactively replace the wax motor with the new design (with black tip) to prevent the Q6 R11 failure on the control board. If you're too late you can try the STAGE 1 repair kit at the same site above.

To inspect your door latch wax motor on the stackers you:

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  • Remove the (2) screws holding center panel and remove panel
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If you are having a problem with your top load washer then check out this tip...

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