Question about Xerox DOCUMATE 510 Flatbed Scanner

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Computer doesn't recognize scanner

As of friday, 12/12 everything was working fine. this morning when I powered up, my icon for the onetouch did not come up and despite attempting reloadding etc, my computer insists this scanner is not connected.

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  • 52 Answers

Maybe the cabel is broken, what type of cabel do you use for connecting to pc? if usb try to change the usb port, if this doesn"t work change the cabel. btw the scanner has to be started.

Posted on Dec 15, 2008

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Can you also Fax with this One Touch 8900 ?


This is only a scanner. To Fax, you will need a separate fax machine or fax modem. If both the scanner and fax machine are connected to your computer, you will be able to scan the document and then fax it from the computer. (Depending on your OS/software, this could be easy or take several steps. For Windows Vista and Windows 7, you can use Windows Fax and Scan to do both steps. (However, the program doesn't scan to PDFs.) Paperport will also send a scanned document to an installed fax option. PaperPort is part of the third-party software that came on the CD with the scanner.)

Documentation for the Visioneer OneTouch 8900 is available here: http://support.visioneer.com/products/8900/default.asp .

I hope this helps.

Cindy Wells
(There are some email-to-fax and web-to-fax options but I have not reviewed them.)

Jul 14, 2011 | Visioneer OneTouch 8900 Flatbed Scanner

1 Answer

Missing power supply: for visioneer onetouch 5600 scanner what power (6vlt-12-vlt) ? can I try


i would say 12 volt but check with the manufacturer as well they may be able to send a replacement power supply

Oct 08, 2010 | Visioneer OneTouch 5600 Flatbed Scanner

1 Answer

What is the proper DC power supply voltage for an


Power supply details are as follows:
Input voltage/frequency 100 Vac, 50/60 Hz (Japan)
120 Vac, 60 Hz (North America)
230 Vac, 50 Hz (Europe)
Output voltage/watt 12 V DC, 15 watt maximum

Mar 12, 2010 | Visioneer OneTouch 8100 Flatbed Scanner

1 Answer

Scanner not working


There is not a driver available for Windows 7. One thing you can try is to run the software in windows XP compatibility mode if your version of Windows has it. When you go to run the software disc for the scanner goto my computer and right-click on the icon then click properties. You can then set the compatibility mode to run on XP. Then run the software by double left click on the icon after you have set the compatibilty mode for XP. I cannot guarantee this will work but it is worth a try. If you download the software to the desktop the process is the same.

Dec 24, 2009 | Visioneer OneTouch 8920 Flatbed Scanner

1 Answer

Visioneer 9220 wont work


Dirty USB port. Try another Port. One of the 4 contacts is not making connection.

Mar 16, 2009 | Visioneer OneTouch 9220 USB Color Scanner

1 Answer

Software to makE ONETOUCH VISIONEER 5800 scanner work with WINDOWS VISTA


You can go to Visioneer.com and order the disk. It is free but the shipping is $9.99.

Aug 03, 2008 | Visioneer OneTouch 5800 Flatbed Scanner

1 Answer

How to unlock Visioneer OneTouch 5800 Scanner


i was getting this message when i was using the wrong power supply, i used a diffrent power supply and restarted the computer and it no longer says it, so i couldnt tell you exactly which one made it work, but now i get a box telling me i dont have enough disk space??? any anwsers for that??

Jun 25, 2008 | Visioneer OneTouch 5800 Flatbed Scanner

4 Answers

8100 Visioner conflicts with Vista


Verified to work with Vista Home Premium x64 (should work for x32 as well):


1. Make sure your 8100 is unplugged.


2. Go to Visioneer's website and download drivers for the OneTouch 9420 scanner:

http://support.visioneer.com/products/home/9420/downloads_1.asp


3. Install the drivers. Nothing will work... yet, don't worry.


4. Now plug in your 8100. You'll get a message saying that Vista wants to find drivers. Select "Ask Me Later" or just cancel.


5. Next, open up Control Panel and then Device Manager. Find your 8100 in there (probably listed as "Unknown Device") and then right click on it and say "Update Driver Software". Now click "Browse My Computer For Driver Software" then "Let Me Pick From A List Of Device Drivers On My Computer".

6. Scroll down to "IMAGING DEVICES" then find Visioneer, then you should see the "Visioneer 9420" driver. Select it. You'll get a warning from Vista, but continue anyways. That's it... everything should work.

Feb 12, 2008 | Visioneer OneTouch 8100 Flatbed Scanner

1 Answer

Visioneer scanner 9220


If there isn't any light..........it means that the power adapter has bit the dust or the lite has burned out. Does the scanner light come on? There is probably a second hand shop somewhere around that has a used replacement real cheap.... 12 volt DC, 1.25 amp w/ the center being +. Or you can take it to a shop and have them check it out to see if it is putting out voltage... it will read 50% more than 12 vdc if it is still good.

Mar 30, 2007 | Visioneer OneTouch 9220 Flatbed Scanner

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