Question about Kenmore 3.8 cu. ft. HE3 Front Load Washer

11 Answers

Error code F02

My HE3 is about 3 years old. I keep getting error code F02 and can't get the machine to do a load now. How do I fix it?

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  • Gina Fletcher Mar 19, 2007

    Thanks. I actually found some information last night and did exactly that. I wish I had gotten the wet vac out sooner though! Washer's working great now! Soccermum

  • cjsmomma Mar 29, 2008

    Got a SUD error then a F02, can't get it to work with me. I have reset it, unplugged it. CHecked the drain hose. the washer is only 2 years old, please don't tell me it's the pump.

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11 Answers

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This is a very easy fix, especially if you have it up on a pedestal, then there is no tipping involved. , UNPLUG the washer, remove 3 screws, and unscrew the big white cap right in front of you. Whoever suggested having the shop vac ready was brilliant, it spits out a lot of water. I suggest using the car cleaning tool on the shop vac, it gets in tighter. Unscrew the cap slowly with the vac running, let it start sucking up water at the bottom of the cap, don't rush, as there is a lot of water in there to drain. When it slows, give it another full turn, and more water will come. Let that drain, as well. Finally, when you unscrew it, and pull it out, jam the shop vac in there, as there is a lot of water still blocked up. I found 2 infant socks, a dime and a penny, and a lot of lint, etc.

Thanks for the advice, It just saved me $150 by NOT getting another extended warranty to get them to come out cheaper then a traditional house call.

I am taking my wife out to dinner on the money!


Posted on Jun 12, 2008

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It worked!!! Thank you very much for the advice! I can't believe it doesn't say that in the manual.

Thank you again everyone.

Posted on Dec 30, 2007

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THANK YOU.. my wife thinks I am a genius.  you will not believe how much junk this  collects.

Posted on Nov 19, 2007

Thanks for the advice. It appears to have fixed my washer as well. It pays to clean that filter. I found about .85 cents in mine.=)

I also used a wet vac and turned the filter cap about a round to funnel the water into the hose. It worked great and hardly no clean up at all.

Thanks again kind people.
JR England

Posted on Nov 16, 2007

Yes this worked for me too. Lift up the front of the washer. Remove the screws from the bottom and pull back the cover. It will come off from there. Unscrew the big white filter with your fingers. Thanks a bunch.

Posted on Aug 20, 2007

Thanks for your help. We ran the wash cycle and got a SUD message. The SUD routine activated. After a while we could hear the pump motor humming and then the FO2 message would appear. I took off the front and found a necklace in the filter area. I cleaned out the filter and closed it back up and ran another test cycle. Same thing occurred. I opened up the filter area and this time checked the impeller. A small foot stocking was inside the impeller. I removed that and ran another test cycle and this time everything worked well. Also, first time I took off the filter cover we had plenty of water on our floor. Second time I used a wet vac to get the water out of the drum and then opened up the cap slightly to let the water slowly drain and got much of the water with the wet vac. much easier floor clean up this time.

Posted on Jul 31, 2007

After you take the three screws off the bottom panel, you really have to pull to get the panel off. Since this is the third time that it clogged, I only put one of the screws back in.

Posted on Jun 30, 2007

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Yes, it's really easy: The only hard part was to lift the front part of the washer to easily access the screws (they are kinda of low on the panel). You also need a star bit screwdriver to remove them, they are not the traditional phillips screws the star bit you need is easily available at Home Depot or OSH. There is quite a bit of water in the filter so be prepared to remove it with a mop. I save $70 by not calling a SEARS technician and it was a no brainer fix. Woha !

Posted on Jun 12, 2007

I cleaned my drain filler too - holy cow was it clogged! Quarters, buttons, lollipop sticks, bamboo sticks. Works great now! Thanks.

Posted on Jun 12, 2007

My husband did exactly as you said and it fixed it. I couldn't believe what we found. A penny, a marble and a few other items. Thank you. My5dollys

Posted on May 16, 2007

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Soccermum, F02 is the code for long drain. The first thing to do is check the pump filter. Remove the lower panel by removing the 3 torq screws, the panel will come off. Right in front will be the pump filter. Remove the cap and pull the filter out. Clean out any lint and or debris. Make sure there is nothing in the impeller. Make sure to have a bunch of towels handy as you will get some water when removing the filter cap. Catriver.. post back.

Posted on Mar 18, 2007

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1 Answer

F02 Drain problem The drain hose has been checked, it's ok . Keeps showing F02 code. What's wrong?


HI There
Try this and let me know how that goes.
F/02 Long Drain
If the drain time exceeds 8 minutes, the water valves are turned off and "F/02" is flashed.
NOTE: After 4 minutes the "Sud" error will be displayed, then 4 minutes later the F02 error code will be displayed.

Press PAUSE/CANCEL twice to clear the display.
  • Check the drain hose and make sure it is not plugged or kinked.
  • Check the electrical connections at the pump and make sure the pump is running.
  • Check the drain pump filter for foreign objects.
  • If the above does not correct the problem, replace the pump.
Thank you for writing to fix ya.
Best regards Richard

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Whirlpool duet washer GHW9150PW will not drain.


Needs new drain pump. About $140. Will fix F02 / SUD error. Basically the drain pumpm isn't pumping water out. about 5 minutes to replace.

Oct 14, 2009 | Whirlpool Duet GHW9150P Front Load Washer

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Kenmore HE3 front loader keeps getting F02 error message, most often when I wash towels. I was able to workaround by pulling half the load, but that no longer does the trick.


Long Drain

F02


If the drain time exceeds 8 minutes, the water valves are turned off and F02 is flashed.

Press PAUSE/CANCEL twice to clear the display.

NOTE: After 4 minutes the “Sud” error will be displayed, then 4 minutes later the F02 error code will be displayed.

Potential Causes

• Check the drain hose and make sure it is not plugged or kinked
• Check the electrical connections at the pump and make sure the pump is running.
• Check the drain pump filter for foreign objects
• If the above does not correct the problem replace the pump

Jul 13, 2009 | Kenmore 3.8 cu. ft. HE3 Front Load Washer

1 Answer

Got code F02 after cleaning all drain system and replacing pump.


"F02" is a Long Drain error. If the drain time exceeds 8 minutes this error code will be displayed. In addition, a "SUDS" error may also be generated as a secondary error. This is an indication of a drain pump problem and/or clog in the drain line. You will need to check the following:

1. Check the drain hose to make sure it is not kinked or clogged.
2. Check the electrical connections to the pump and ensure the pump is running.
3. Remove the drain pump filter and check for foreign objects and/or debris.

To check the drain pump, click on the following link for step-by-step instructions.


http://www.fixya.com/support/r385844-checking_drain_pump_kenmore_elite_front

If the above procedures do not correct the problem, it is recommended by the manufacturer to replace the drain pump


Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.*&^%

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1 Answer

Error codes


F02 Long Drain If the drain time exceeds 8 minutes, the water valves are turned off and F02 is flashed.

Press PAUSE/CANCEL twice to clear the display.

NOTE: After 4 minutes the “Sud” error will be displayed, then 4 minutes later the F02 error code will be displayed.

Potential Causes

• Check the drain hose and make sure it is not plugged or kinked
• Check the electrical connections at the pump and make sure the pump is running.
• Check the drain pump filter for foreign objects
• If the above does not correct the problem replace the pump

Feb 15, 2009 | Whirlpool Duet GHW9150P Front Load Washer

1 Answer

F02 Error Code & SUD message


Knowing from our washer, the SUD code is too much foam from the detergent. Since most soaps today are highly concentrated, or High Efficiency soap, try using less soap as a starter. :)

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Getting F02 error, machine stops part way in & beeps.


Thank you so much for posting your solution of the F02 error code. I was having the same problem and noticed that my clothes smelled like mold and I didn't understand why. Anyway, my husband "cleaned the filter". He found four socks.
Awhile back, I noticed that I was missing a lot of socks. One day I pulled the gray flap in the washer and found around 15 socks! I now check that flap after every wash.

Again, thanks for posting your solution. It was an easy fix and it saved us $$.

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F02 what does it mean


I have had this issue more than once. It was an easy fix for me (maybe a 20 minute job and best of all no money). For my F 02 error it was my 4 year olds socks that some how got down the drain line and stuck in the clean out. Here is what you do. There are 3 screws bottom of the front access plate. Remove these and the lower access plate will pop right off. Right in front you will see the pump and the drain line. It has a clean out right there. Unscrew the cap (be ready for alot of water to rush out, so have alot of towels ready). Once the water is drained remove the cap. The cap has a trap so that larger items do not get to the pump. This is where I find the socks stuck. Clean it out, tighten the cap back into place, put the access panel back on, and hit run. Has worked for me at leaste 3 times. Those pesky kid socks every time.

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