Question about Acer Aspire 5100 Notebook

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I have an ACer Aspire 5100. I had Circut City run a diagnostic on it and it checked out clean. When i try to reload Vista from the recovery discs I get an error code 0xd000001e. what can i do to repair my computer

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  • fer3 Dec 16, 2008

    I finally got an answer from ACER. This is what they told me:

    There are 2 ways to access the eRecovery feature:

    First Method: If Windows will startup

    Move your mouse over the Empowering technology widget and click on the eRecovery Manager icon or you may also press ALT and F10 on the keyboard to start the program. Please note: The first time you access the eRecovery feature, you are prompted to create a password. If you forget it then you will have to use the recovery discs to reformat the system.

    In the next window look at the bottom of the window and choose Restore

    Now choose Restore System to Factory Default

    Enter the password you assigned the first time you activated the eRecovery feature. If you do not know this password you cannot continue

    Read the warning and choose Yes or No. If you choose No, the eRecovery will not continue.

    If you choose Yes, click Next. The restoration will begin.

    Second Method: If Windows will not startup (or the first method did not work/would not start)

    Turn the system on

    As soon as you see the Acer splash screen, press ALT and F10 together, then release both keys

    The ALT key is located to the left of the space bar and the F10 key is along the top of the keyboard.

    It should show a screen stating "Starting Acer Erecovery".

    You will also see a screen showing Windows XP, don't worry, the original operating system that shipped on the computer is what will be installed.

    There will be 4 options:

    1. Restore system to factory default

    2. Restore system from user backup

    3. Restore system from CD/DVD

    4. Exit

    Choose option 1 (if you would like directions for the other options, please let us know)

    1. Restore system to factory default

    a. Enter the password you created when you first entered eRecovery.

    b. Read the on-screen warning and choose Yes or No. If you choose no the recovery will stop.

    c. Click Next. The recovery will start.

    When recovery is complete the system will startup and you will need to complete the setup of Windows (assigning time zones, user names etc.)

    When setup is complete Windows will clean up the files needed to perform the recovery. Please be patient as this process can take a while. After installation Windows will startup and it will show the desktop with the icons, you will think that it is complete. It is not, you need to wait. Now is when the installation of all the Acer software begins. It will start and stop several times, so you may think that it is complete when it is not. By interrupting this process, you cause it to not install properly and this message on the screen is the most typical result. I would say if it appears to be completed, wait about 15 more minutes, then restart the computer.

    If you are unable to start this process or it does not resolve the problem, please contact Acer Technical Support at 1-800-816-2237 Mon-Fri 7am-9pm CST and Sat-Sun 8am-5pm CST excluding holidays. Currently we are experiencing high call volume, so please expect your hold time to be longer than normal. Please have your serial number ready at the time of your call.



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Just done a check on this and it appears that the CD you are using may be corrupted ,try another vista cd

Posted on Dec 15, 2008


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What your saying is you removed your Recovery Partition? Have you tried a Full Factory Recovery? Remove ALL media DVD, CD, USB, etc. Shut down, unplug, remove battery, plug in , Power on the laptop. Immediately tap the "Alt" and "F10" keys, repeatedly.

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You're computer is still good and will work fine after an operating system reload. You can order a set of recovery discs directly from Acer, or you can purchase an operating system disc from Walmart or Bestbuy, either way will work. Keep in mind that if you order recovery discs from Acer that the operating system and the drivers for your machine will be included. If you just purchase an operating system disc, then you will have to go to Acer's support site and down load any drivers that you need after the install. Also, check in the set up to see if the machine is still recognizing the hard drive. If it doesn't, you may have crashed the drive during the interruption.

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