Question about Iomega 1TB Desktop USB 2.0 Hard Drive

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Fried 500GB HDD(s) that ran as a 1TB external HDD

Right, so lately I was moving things around my room and so on (accommodating my new desks and surround sound system and all that jazz) and when it came to the final piece (the external HDDs for my new PC) I ran into a problem.

I plugged in my 1TB HDD and while the drive was spinning (I could hear it), the customary blue led light didn't come on to indicate that it was working. The PC didn't recognize it either, even though it did before. Worried, I open the enclosure and take out not a 1TB HDD but 2 500 GB HDDs. I put an older HDD into the enclosure and turn it on, and smoke ensues, which resulted in me turning the enclosure back off as quickly as I physically could. I give a smell and there's an extremely faint smell of burning.

So I figured that it was the enclosure (God knows why) and get another one, put one of the 500GB HDDs into it and turn it on. No smoke, but this time no LED, no PC recognition and no HDD spinning either. I take both HDDs and give them a smell; there's a slightly more noticable, but still very very faint smell of burning, and I don't know if it's from the enclosure or HDD at this stage since the smell is coming from where the two connect, and nowhere else.

I figure my HDDs are probably fried (that's the most logical conclusion I can think of), but I REALLY don't want to lose almost a full terrabyte of data. So I was wondering if there was any easy way I could get the data off these hard drives? I'd really rather not stick them into my PC (which cost a lot of money) to test them since they gimped two enclosures so far.

I heard that if the data/drive itself is still intact, I can swap out the control board for another one from a HDD of the same model that's still working.

The final problem is that this external 1tb HDD is actually two Seagate Barracuda 500GB HDDs running together as one partition within the enclosure. The external model in question is an iomega 33748 Value Silver Series. I know it's not a fantastic drive but in ths case, data is data.
So my two questions are these:

- Can I save these HDDs with the method mentioned above? And if not, is there some other way that doesn't involve taking it to a service?

- If I manage to fix them at all, is there anything I can do to run both drives as one in my PC without losing/formatting my data?

Thanks in advance for any useful help you can offer.

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6 Suggested Answers

Crankstart
  • 696 Answers

SOURCE: My computer doesn't recognize my external hard drive

Hi Trajan & Cossrock,

Both may be as simple as stopping in at the local computer store and buying a new enclosure to move the drive into, however in Trajans case if the drives were working as a stripe set yours will likely need more in depth help.

So Cossrock, pop into your local computer store and have them test the AC adapter, it may simply need replacing, if not then try moving the drive to a new enclosure. If that doesn't work then you will need the help of a Data Recovery Expert and I can point you in the right direction, just comment back here and let me know how you made out.

Trajan, if your NAS box was simply running two drives seperately you should be able to move them into seperate cases or another dual drive case similar to Cossrocks solution, however if they are RAIDed you will likely need more assistance, please check and comment back if they are in RAID format. Also even if they are not in RAID many NAS boxes use a Linux OS and therefor a Linux format on the drive, if this is the case comment back and I will get you a link to a Linux file format driver but please include your OS Wndows Vista/XP/2000, Mac, Linux etc.

Well folks hope this helps you both out and like I said comment back with an update if you run into trouble and I will keep helping on the next steps.


Chris

Posted on May 20, 2009

  • 29 Answers

SOURCE: Iomega large external hard drive doesn't show up

Well this is a tough one. I am assumeing that you have done all the normal things.
Most external hard drives are just a standard internal hard drive with a case and a IDE/SATA to USB adapter built in. When you plug in the drive and it powers up listen to the drive if you hear a clunk. Not a the happy ticking of a normal drive but a bad clunk. This can mean that the controller on the hard drive itself is bad.
If everything sounds happy then I would try replacing your power adapter. I know that the blue light goes on but most of that runs off the 5 volt leg of the power supply (I have has some hardware manufacturers actually pull the power light voltage from the USB port Grrr) most of the Large sized external hard drives use a 12 volt adapter and it can have no problem with the step down to 5 volt it may have a problem with the 12v.The 12v is what it uses to spin the drive. Unless you have one of those little drives. They use a laptop hard drive that works of a lower voltage. Most of the time you can get an adapter from Radio Shack. Be sure to bring the old one so they can get the Volts, amps, poleartity and the type of connector. It is worth a try and keep the reciept. If it is just bad I am sorry but the only way to get the data off is to break into the unit and pull the hard drive out. Then use another USB to IDE/SATA adapter to pull the data off.
Hope this helps a little.

Posted on Sep 13, 2009

  • 97 Answers

SOURCE: Can't mount my external Iomega harddisk anymore

Try running disk utility. If it can see the hard disk but it isn't mounting it, try clicking "repair" or if that is greyed out, "verify" then "repair". Be warned that this could take a very long time, so leave it over night. It may even look like it has crashed. This may either fix the problem, or tell you that the drive can't be repaired (in the data sense) and it will hopefully mount it read-only so you can retrieve the data. You will need another drive with enough space to copy everything off. If copying data fails, try copying folder by folder or even file by file to get off all files that are ok, as otherwise it will just give up when it finds corrupt data.

If disk utility cannot see the hard disk at all, try the other interfaces (usb/firewire/sata). If it can't see it in any of them, try it on another computer. If none of them can read it then the unit is dead. You may be able to retrieve your data by taking the unit apart, removing the hard disk, and placing it in another enclosure. This will probably void your guarantee though, so it's a choice you may have to make :(

Posted on Oct 27, 2009

chrisy3000
  • 63 Answers

SOURCE: External Hard Drive Not Recognized

you may have to download a new driver, but sorry to say that the drivers ive only been able to find is for windows nothing for mac pcs, its possible to try the mac website and see if they have and drivers to download, i will have a look and see, please let me know if you are able to find anything, good luck , thanks

Posted on Dec 12, 2009

  • 393 Answers

SOURCE: Hard drive clicks several times when turned on,

I have to say from the sounds you describe the Hard Drive is totally destroyed, the noises you can hear are the mechanical parts inside grinding and clanking together. If the information is critical it may be recovered by a specialist data recovery company, but we are talking £100's even £1000's to do the job, so otherwise I would suggest taking case apart and buying a new hard drive for it.

Sorry its not what you want to hear but it sounds very terminal to me.

The reason the PC can detect a device is that it can see the Interface card that sits between the USB port and the Hard Drive.

Posted on Mar 03, 2010

Testimonial: "Thanks for a quick reply! "

  • 1 Answer

SOURCE: my Iomega Prestige 1Tb Desktop Hard Drive failed

I have the same problem. Because I have an iMac that can't be opened I can' try this myself, but I would try to mount it as an internal disk in a computer with a cabinet. I suspect our problems has to do with the controller, not the disk itself.

Of course, this means you'll have to take out the internal drive. I have opened mine, and it was really easy. There is some resistance when you slide it out of its chassis. But dont' worry. It's just some heat-dissapating foam it has to pass on the way out.

Mine had a 1TB Samsung-disk inside by the way.

Posted on May 10, 2010

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