Question about Bose (321GS) System

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Cd drawer on BOSE system making noise on opening and closing

It sounds like it needs to be oiled but know I cannot. Can anyone help without dismantle / workshops.

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  • fredaoc Dec 17, 2008

    Kirk,thanks so much for your help.Freda

  • fredaoc Dec 17, 2008

    No am currently living in Johannesburg South Africa.

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Ok this is a belt driven drawer the noise is there is a little gear made from plastic . the cause is there are teeth missing from the gear .due to /pushing drawer manually or forced shut / or kids / now this this will have to go to bose for repair i was a bose agent for repairs and yes this is the worst bit it will cost £140 TO £200 POUNDS if you send it now you will not get it back before christmas best regards kirk brown

Posted on Dec 15, 2008

  • kirk
    kirk Dec 17, 2008

    are you in the uk Freda . regards kirk

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1 Answer

My dvd door will not open?


Ahhh.Bose....Ever entertaining.

Not totally familiar with this unit but if it is like so many other DVD/CD units, it is belt driven. Can you hear the motor trying to open it? If so, the motor is most likely OK. If not, the motor or associated componentes may need attention. FOr example, in all instances there has to be a way of reversing the direction of the mootor in order to close the drawer. To do this there is a switch inside the unit. If this switch malfunctions, the drawer cannot operate. Consider the age of the unit and wheter it is worth salvaging. I do not like working on Bose units, so anything I suggest would have a bit of a bias. But, if you feel up to it and have the skills required, and can gain access to the insides of the unit, check out the switch and the motor with an ohmmeter. The motors are generally 5 volts. Do not do these checks with the unit plugged in.

Good luck!!

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1 Answer

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My only suggestion is to press and hold the eject button for a period of time (15 - 30 seconds). This might unlock the drawer. If not, I would contact Bose Customer Service directly.

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3 Answers

The DVD door will not open or close; At present is it in the close position with a DVD. When you press the OPEN button, the display will indicate OPENING; yet nothing happens. How do you get the door to...


remove thepower socket from the wall,press constant on open/close of the unit,plugin the powersocket to overule the programs !
the tray will open
the best way is to do this with aid of a second person.
wish you resultsas it solves my identical problem
ton

Mar 22, 2010 | Bose Lifestyle 28 System

1 Answer

Blockbuster dvd movie put in Bose player and pressed Play and showed NO DVD (it was in slot)and now will not eject. took front panel off dvd player hoping an emergency button but no. HELP


Completely power down the sound system, and unplug it from the wall socket. Wait a minute, and plug it in again. Power the system on.As soon as the power is on, press the OPEN/CLOSE button on the console. After a few seconds to a minute, the disk drawer will open.

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1 Answer

The dvd drawer will not open on Bose 3-2-1 system. When you push the button to open the dvd, the display say ''opening'' but it does not open. There currently is a dvd inside.


That happens when you close the drawer instead of pressing the close button  you can skip gears and it would have to be taken apart and re-calibrated.   Sometimes it is just a glitch that you can over-ride using a straight pin into a small hole on the front  (assuming this uses a drawer).

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4 Answers

Cd magazine stuck in unit. you can hear the motor


There should be a tiny pinhole on the drawer. Put the end of a paper clip into the hole and push lightly. This will release the cd drawer.

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1 Answer

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this is a belt driven drawer there is a little gear made from plastic . the cause is there are teeth missing from the gear .due to /pushing drawer manually or forced shut / or kids / now this this will have to go to bose for repair i was a bose agent for repairs and yes this is the worst bit it will cost £140 TO £200 POUNDSthe unit has locked out this is a common problem with this unit bose do not actually make this unit its a generic design the company should stick to speakers only .there are better built systems than this,people think they are buying the best its the name game again i have been in this trade a long time my moto is always buy sererates if your cd/dvd goes wrong you can pop a new one in rather than loose the lot . bose are not good on servicing slow and un reliable depending on where you are . uk not good /america dont know sorry to deflate you i have 6 off these units waiting for parts all with the same fault . people panic and take a knife to the drawer to get there beloved cd out this does even more harm a drawer will cost £47.00 a cd £ 10.00 ..TO Replace it can be retrieved so there it is. if you are in the uk my email is kjb01@btinternet.com we can talk if you need further assistance if you send it now you will not get it back before christmas best regards kirk brown

Dec 13, 2008 | Bose (321GS) System

2 Answers

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I had luck with disconnecting the power cord from the back of the unit.

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1 Answer

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Take it to Bose dealer or service center near you.
If you have technical knowhow, try the image enclose. make sure its the same model.5f18d64.jpg

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