Question about HP Pavilion a450n PC Desktop

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PC not recognizing MTP Device (mp3 player)

I bought a Zen V Plus 4gb yesterday, got home and installed everything from the CD, but when I connected my Zen and the program tried to register it, it said it found no unregistered components. I ignored it and tried to open the Media Manager to add songs. It said there's no player connected. I opened Windows Media Player and clicked 'Sync' and there's no player there, either. Every time I connect the player, a Windows Wizard comes up asking me if I want to connect to the internet to install the driver for it. I tried clicking 'yes' once, but it said it couldn't find any drivers. I checked the Device Manager and it says there's a Creative Zen V connected but there's a yellow warning icon next to it. I've tried reinstalling the software from the CD 4 times, and restarted my PC numerous times as well. My player does seem to be charging, as I left it connected to the PC for about 2 hours and now when I disconnect it the battery display is about 1/3 of the way full. I tried the troubleshooting on Creative's website, but no luck. I also tried a fix that seemed to be working for a lot of people with this problem, which was modifying the registry permissions for USB. I did that, but still no luck. I'm running Windows XP Service Pack 2, 768mb ram, 2.8Ghz Pentium 4 on an HP Pavilion a410y machine. This is an interesting development: my dad got one of these (a 1gb Zen V) for his birthday, and installed all the software on his PC (an HP Pavilion, different model than mine, 512 ram, 3.0ghz pentium 4). He succeeded in putting all his songs on my player, so I decided to try his PC, since he already had all the software. His PC's Media Explorer recognized my player... and my player can play the radio and everything, so I'm guessing the problem is with my PC. Any ideas? Thanks in advance! Edit/Delete Message

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  • pedro silva Mar 18, 2007

    I tried my dad's CD but still no luck. I tried Creative's website but their download section isn't loading, and I'm pretty sure it'd be the same thing that's on the cd.

    I tried the manual install for the driver, but the wizard says it can't find the specified driver to install.

    Is there anything else I can do?

  • scholargirl Feb 05, 2009

    i am using a emachine computer that i just bought last week. i bought the zen three days ago and i have finished charging it but when i go to load it all it says is that i have no player connected. this is really frustrating i spent alot of money on this for my sisters birthday and know i wont even work. does anyone have a solution????

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The only thing that did it for me was formatting my PC.

Posted on Mar 20, 2007

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Have you tried installing the drivers off your dad's cd for your player as they are probably the same, or downloading the driver from the manufacturer website. when the window pops up saying connect to the net, click no and use the other option to install the driver manually, then when it asks where to look for driver tick the cdrom or media device the d is in and point it in the cd's direction until it finds the driver. also, if you are able try a different usb port when re installing player.

Posted on Mar 17, 2007

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