Drum is locked even when I try to spin it with my hand it won't move. would like to know what the problem is. Can it be fixed or do I need to buy a new machine. it's 3-4 yrs old. Machine is hotpoint aquarius wf250
An expert who has achieved level 3 by getting 1000 points
An expert that got 20 achievements.
An expert that got 10 achievements.
An expert that got 5 achievements.
Re: drum won't spin
A couple of possibilities,there is something fast in the drum,or the main drum bearings have seized up.
If it is the bearings, and it is under 5 tears old, then you should be able to get it done under your 5 year parts guarantee., you just pay for labour and call out, a much sheaper solution than buying a new washer.
You really need to determine what has caused it to jam up.
Plz rate this solution.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Hi, your question does not give me any hints so I will try to give you some general tips. If you wash things that can not spread out evenly inside the drum, like mats pillows etc. Disable the high spin and drip dry you items or squeeze out the water by hand.
If the drum swings from side to side when rotating, one of the shock-absorbers inside the machine may be worn out, broke or loose.
If you open the lid, grab the drum and move it a bit back and forth and side to side (not rotating) it should not swing easily but with a damped resistance when the absorbers are ok.
An other experience I have made is the balancing of the feet. I had a new machine that alway moved around during the high spin, even thou I have made an extra flat surface for it to stand on. I could recognize a bumping noise from the feet.
When I pressed down the left or the right front corner with my hand a little, the bumping stopped. Then I adjusted the corresponding foot down and fine tuned it until the bumping disappeared while spinning.
Since then my machine has not moved an other mm (= 1/25").
So equal down force from the feet and no play under any of them is essential to deep it from moving around.
Hope this can help you too.
it won't unlock? well I do believe those should have a quick release on them once you get in underneath. if its locked, and won"t unlock, and pumps out could be a belt, motor control board, but my guess is the door lock. try to reset it and unlock the door some how. If theres water in there it won't unlock. could be both.
Front load washing machine? If it is it depends on what you mean by move the tub around, if it is just spinning then they do this as the drums do not lock when stopped, if you mean there is excess movement on the inner drum then you can check this by holding your hands at opposite sides of the drums just inside the door opening, locate the outer drum at the rear of the door seal and press your fingers against it and with the other hand press the inner drum in the opposite direction. If movement is felt between the 2 drums when pressed in opposite directions then the drum bearings may have failed or the spider shaft may have broken.
Have you tried moving the clothes around in the drum to balance the drum BEFORE you was them? If that works, you have solved the problem! Most people forget that when cloth gets wet it gets heavy so leaving the clothes unevenly placed in the drum dry will make a real problem when they get wet!
I would be leaning more in the direction of the door lock mechanism rather than the hall sensor as someone else posted. The hall sensor gives a very specific error code when it goes bad. Put the unit into a spin only cycle and verify that the door is locking. To do this power up the machine and only press spin speed and the start. It is also possible that it is a problem with any one of the three control boards that are on the unit but again, these normally present with very specific error codes. If the door is not locking, or even if it is but the switch isn't sending the signal back to the main control saying that it is locked then all it would do is drain and then spin 1/3 turns either way inside the tub until time runs out.
Hi Error code LE indicates that either the motor is not turning or has locked up for some reason. It can also be due to Hall sensor which monitors direction and speed of the motor. If the sensor is faulty then also this error appears. Motor lock can be caused by several things from a loose connector, to a bad motor. To make sure it's not a locked motor, try turning the drum with your hand. And, if there is any resistance while turning the drum or the drum doesn't move freely then the motor is locked and you'll need to get it replaced. If the motor seems to be fine then you would need to replace the Hall Sensor. To replace the hall sensor, take the back cover off. Take the big nut off and remove the motor rotor. Remove the bolts holding the motor windings. Remove the electric plug on the sensor and unclip it from the motor winding. Hope this helps... Daniel
Based on your description "My front load washer has a load clunk when the drum is spinning. If I spin it by hand I can still hear it. I took the back off and it sounds like coming from inside the drum" my first suspicion would be a worn tub bearing, unfortunately all too common with those Frigidaire.
The tub bearing is likely worn, or the inner tub has broken apart.
You can check this by way of opening the door and grabbing the inner basket rim and moving up and down to feel for play...there should be zero play or zero tolerance in this bearing.
Second, since you`ve removed the back panel, grab the large pulley and try and move it back and forth or spin it with the belt off to listen for a grinding noise.
If it is indeed worn it will require practically the complete tub assembly ( rear wall with bearing and inner basket )...that is the least expensive and easiest fix at around $400 for the entire assembly.
You can opt to change just the rear wall and bearing with the basket in separate pieces, but it comes in around $370 and still leaves you with pulling the old one apart to re-use the front shell.
Either way this is a fairly involved repair and even for an experienced tech like myself can take 60 - 90mins.
Let me know what you find and I'll do what I can to assist you.
Hi Thanks for using FixYa. LE error is a communication error
between the control board and the motor. In you LG washer the Hall Effect
sensor board monitors the direction and speed of the motor and sends this
information to the control board. Usually the issue is with this Hall Effect
sensor going bad and should be replaced. However, to make sure it’s not a
locked motor, try turning the drum with your hand. And, if you feel some
resistance while turning the drum or the drum doesn’t move freely then the
motor is locked and you’ll need to get it replaced. If it is fine then it is
the Sensor. Please do rate the solution if the issue is
resolved or post a comment for further assistance. Thanks Rylee