Drum is locked even when I try to spin it with my hand it won't move. would like to know what the problem is. Can it be fixed or do I need to buy a new machine. it's 3-4 yrs old. Machine is hotpoint aquarius wf250
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Re: drum won't spin
A couple of possibilities,there is something fast in the drum,or the main drum bearings have seized up.
If it is the bearings, and it is under 5 tears old, then you should be able to get it done under your 5 year parts guarantee., you just pay for labour and call out, a much sheaper solution than buying a new washer.
You really need to determine what has caused it to jam up.
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it won't unlock? well I do believe those should have a quick release on them once you get in underneath. if its locked, and won"t unlock, and pumps out could be a belt, motor control board, but my guess is the door lock. try to reset it and unlock the door some how. If theres water in there it won't unlock. could be both.
Front load washing machine? If it is it depends on what you mean by move the tub around, if it is just spinning then they do this as the drums do not lock when stopped, if you mean there is excess movement on the inner drum then you can check this by holding your hands at opposite sides of the drums just inside the door opening, locate the outer drum at the rear of the door seal and press your fingers against it and with the other hand press the inner drum in the opposite direction. If movement is felt between the 2 drums when pressed in opposite directions then the drum bearings may have failed or the spider shaft may have broken.
I would be leaning more in the direction of the door lock mechanism rather than the hall sensor as someone else posted. The hall sensor gives a very specific error code when it goes bad. Put the unit into a spin only cycle and verify that the door is locking. To do this power up the machine and only press spin speed and the start. It is also possible that it is a problem with any one of the three control boards that are on the unit but again, these normally present with very specific error codes. If the door is not locking, or even if it is but the switch isn't sending the signal back to the main control saying that it is locked then all it would do is drain and then spin 1/3 turns either way inside the tub until time runs out.
what do you mean it won't fully turn on?do you mean the motor won't run because usually when it humms you either have a bad motor or something is jammed and stopped the motor from spinning.try this,open the door,with one hand hold the door switch in and with the other hand spin the drum,have someone else push the start button while you do this,if it starts the motor is bad,if you can't spin the drum something could be stuck in the blower wheel or the belt broke and could of jammed up the motor but it sounds like you have a bad motor.let me know what you find and next time send the brand name and model number.
Based on your description "My front load washer has a load clunk when the drum is spinning. If I spin it by hand I can still hear it. I took the back off and it sounds like coming from inside the drum" my first suspicion would be a worn tub bearing, unfortunately all too common with those Frigidaire.
The tub bearing is likely worn, or the inner tub has broken apart.
You can check this by way of opening the door and grabbing the inner basket rim and moving up and down to feel for play...there should be zero play or zero tolerance in this bearing.
Second, since you`ve removed the back panel, grab the large pulley and try and move it back and forth or spin it with the belt off to listen for a grinding noise.
If it is indeed worn it will require practically the complete tub assembly ( rear wall with bearing and inner basket )...that is the least expensive and easiest fix at around $400 for the entire assembly.
You can opt to change just the rear wall and bearing with the basket in separate pieces, but it comes in around $370 and still leaves you with pulling the old one apart to re-use the front shell.
Either way this is a fairly involved repair and even for an experienced tech like myself can take 60 - 90mins.
Let me know what you find and I'll do what I can to assist you.