Question about Creative Labs ZEN Vision:M Digital Media Player

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One PC recognizes my mp3 player, but my own PC doesn't

I bought a Zen V Plus 4gb yesterday, got home and installed everything from the CD, but when I connected my Zen and the program tried to register it, it said it found no unregistered components. I ignored it and tried to open the Media Manager to add songs. It said there's no player connected. I opened Windows Media Player and clicked 'Sync' and there's no player there, either. Every time I connect the player, a Windows Wizard comes up asking me if I want to connect to the internet to install the driver for it. I tried clicking 'yes' once, but it said it couldn't find any drivers. I checked the Device Manager and it says there's a Creative Zen V connected but there's a yellow warning icon next to it. I've tried reinstalling the software from the CD 4 times, and restarted my PC numerous times as well. My player does seem to be charging, as I left it connected to the PC for about 2 hours and now when I disconnect it the battery display is about 1/3 of the way full. I tried the troubleshooting on Creative's website, but no luck. I also tried a fix that seemed to be working for a lot of people with this problem, which was modifying the registry permissions for USB. I did that, but still no luck. I'm running Windows XP Service Pack 2, 768mb ram, 2.8Ghz Pentium 4 on an HP Pavilion a410y machine. This is an interesting development: my dad got one of these (a 1gb Zen V) for his birthday, and installed all the software on his PC (an HP Pavilion, different model than mine, 512 ram, 3.0ghz pentium 4). He succeeded in putting all his songs on my player, so I decided to try his PC, since he already had all the software. His PC's Media Explorer recognized my player... and my player can play the radio and everything, so I'm guessing the problem is with my PC. Any ideas? Thanks in advance! Edit/Delete Message

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Re: One PC recognizes my mp3 player, but my own PC...

Update the firmware on the zen and make sure you have media player 11

Posted on Dec 21, 2007

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i can help with the computer registering it...

insert zen v plus install cd
exit out of autorun for cd
go to control panel
click on system
click on the hardware tab
click on device manager
click on portable devices
right click on your USB device with the yellow warning sign
go to properties
when it tells you that the drivers arent installed... go to the browse button and select your zen v plus install disk
hit ok and it will find the drivers that way...

as for thedisplay... once you get the computer to recognize its there troubleshoot it.

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do you have media player 11 installed?
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· Download recovery tool off creative's website.

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