Question about ASUS A8Js Notebook

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Use of usb ports shuts down notebook

I have an ASUS A8Jc notebook which is using XP pro os... when ever i plug a printer or my mp3 player into a USB port it shuts power off to my machine. the only way to repower it is to unplug all leads and remove and re install the battery. the mouse will work fine. is this a software problem or worse?

Regards.....Shane

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  • relentlessbo Dec 22, 2008

    my dell notebook does the same thing when trying to print, upload pictures from my digital camera or using my memory stick.



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Is there any data in the USB , I suppose it can be a virus , can you Format the USB stick and then insert to the laptop.

Posted on Dec 15, 2008

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Hope this helps.

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USB ports do not work, when printer etc attached, computer closes down


For the most part yes. Sounds like there is a short in the USB ports, causing the notebook to shut down. You can get around this by setting up a 'wireless print server' for your printer, which is about 120 bucks. if the laptop is already wireless compatable, which it should be. If Dell parts are running like they used to, they're probably quoting you about 700 for the part, and another 250+ for the labor. The print server will solve the printer issue, but other usb devices will not be usable on that machine without a new motherboard.

On the flip side, you can probably find a motherboard/cpu combo for that laptop on ebay for about 300 bucks cheaper then Dell wants for it, But unless you know how to change them out, you're still looking at about 200+ for labor depending on where you live. Don't accept a quote longer them 2.5 hours from a tech, it won't take longer then that if you don't have him reinstall your OS for ya.

Oh ya, new motherboard means windows won't boot properly, it's a piracy protection issue, and since SNs on the CPU will change, windows will have to reinstalled. most likely resulting in total loss of stored data with backup not being possibly unless you have another machine to network it to, since all external HDD and Flash Drives are USB.

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You can use a powered USB hub to charge your iPod, MP3 player etc. without connecting to a laptop's computer USB port.
Just connect the mains adapter to the USB hub and then plug your iPod into the hub for as long as you need.
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You cannot easily replace the usb ports as they are soldered as part of the motherboard. If the ports are not working then go as follows and attempt to reset them

I'm going to assume that you're running XP (home or pro). . This is the sequence to use
1. Right-click My Computer and select Properties
2. Click Hardware
3. Click Device Manager
4. Expand the Universal Serial Bus Controller
5. Right-click each USB device listed and select Uninstall
6. Click OK to confirm removal of each device

Note: Repeat steps 5 and 6 until all devices under UBS Controller are removed

7. Shut down computer.
CAUTION: Ensure that the Shut Down option is selected instead of Restart.
8. Wait a few seconds and turn computer on. When it reboots you will see "Windows has detected new or added hardware"

Note: You will have to insert your Windows CD, if prompted.

These steps will refresh the USB ports.

Added Notes: 1) If your mouse is a USB you will have to use the keyboard to shut down your computer. 2) It would be wise to unplug everything from your USB ports EXCEPT your mouse and/or keyboard before you restart the computer to avoid Windows replicating any printers, scanners, digi-cams, etc. Once Windows has refreshed your USB controllers and ports, shut down again. reconnect, and restart.

Good Luck

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Resetting your USB Controllers I'm going to assume that you're running XP (home or pro). Recently I had to refresh my USB ports. This is the sequence I used.
1. Right-click My Computer and select Properties
2. Click Hardware
3. Click Device Manager
4. Expand the Universal Serial Bus Controller
5. Right-click each USB device listed and select Uninstall
6. Click OK to confirm removal of each device

Note: Repeat steps 5 and 6 until all devices under UBS Controller are removed

7. Shut down computer.
CAUTION: Ensure that the Shut Down option is selected instead of Restart.
8. Wait a few seconds and turn computer on. When it reboots you will see "Windows has detected new or added hardware"

Note: You will have to insert your Windows CD, if prompted.

These steps will refresh the USB ports.

Added Notes: 1) If your mouse is a USB you will have to use the keyboard to shut down your computer. 2) It would be wise to unplug everything from your USB ports EXCEPT your mouse and/or keyboard before you restart the computer to avoid Windows replicating any printers, scanners, digi-cams, etc. Once Windows has refreshed your USB controllers and ports, shut down again. reconnect, and restart.

Good Luck

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Download everest home, open and run, click on the + sign by motherboard, click on chip set, click on northbridge at top of right column and google chipset updates.

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