My hip top is not connecting to the internet how can i fix it?

Try forgetting the wifi and connect it again.
if doesn't work, try restarting your router. just make sure you wait about 30 seconds before starting your router again.

A few things Sharyn
did they know your name when they called ?
Ask them what the account number is for your telstra account. Check this with what you know it to be.
Don't offer them any info as they should know this things if they are Telstra !!!!
Ask them what equipment for your internet is being used by you.
Don't offer them any info as they should know this things if they are Telstra !!!!
DON"T TELL THEM YOUR BIRTH DATE !!!!
Don't offer them any info as they should know this things if they are Telstra !!!!
SCAM SCAM SCAM my wife had exact same phone call

Gloria,
Most faults with a fixed home phone service can be resolved using the troubleshooting tool. Telstra Home Phone customers connected to the NBN, please call 1800 834 273. Telstra Business customers, please call 13 29 99. Telstra Enterprise and Government customers, please contact your Customer Care team on 1800 730 053.
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go to telstra website and get your gprs settings sent to your phone

I have the same phone & also on telstra, but intend on selling it.
You should be able to settings, connectivity, preferred network, insert, network list & this will give you all your options on the usual networks. You may need to scroll down a fair bit in the list until you find vodaphone.
These phones aren't locked to telstra so you do get the options :)

if MMS is blocked then the internet for sure will be locked they run off the same

hey i have fixed this problem on my phone (htc touch hd, telstra) and this is how i did it- go settings, connections, go advanced tab down bottom, click select networks, click new on the top bar under programs that auto..... enter in OptusInternet (exactly like this).... then click modem tab down bottom then click new..... enter in OptusInternet again and chance cellular line bar to cellular line (GPRS, 3G)... then click next and for access point name type in internet.............. click ok ok x and then load up internet explorer and it should work

However the current problem i am still facing is opera wont run..... explorer will but opera doesnt load. just sits there untill it comes up with error 104 blah blah blah- still working out how to fix this as i hate internet explorer and opera is way better (going to try downloading opera 9.5 beta again and see if that works)

You will need to use Optus to access the internet from your mobile (the data rates are way cheaper than Telstra anyway) as there is the internet connections are completely seperate. You'll still be able to check your Bigpond email though. Check the Telstra website for the "SMTP settings" you need.

Try this reset:
Pressing the @, 1, and 0 keys together at the same will cause your phone to save all data and reset