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Our Photosmart 7960 puts horizontal colored lines through all the photos we print out....What can we do to fix this?

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  • d37sheven Dec 16, 2008

    We did run the cleaning routine two times, replaced the cartridges, and hand cleaned it to the best of our ability...the darn thing still does it......

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  • 324 Answers

I don't know if that printer has a cleaning routine on it, or not. If it does (check your documentation) I'd do that first. If that fails to clear things up, you may want to try to clean the print cartridges by hand. If you still have a problem, you'll probably need to get some new cartridges.
Hope this helps answer your question.
Ron

Posted on Dec 15, 2008

  • Ron Roske Dec 16, 2008

    Sorry to hear that. One other thought is that there may be some paper dust that is soaked with ink that is hanging down below where the cartridges are mounted. And I have seen paper dust that has collected on things that are mounted on the left frame or right frame cause smearing problems. Try to clean any areas in the printer that are close to the same level as the part of the print cartridges that has the ink nozzles. About the only thing that is left is to get a new cartridge and try that. Unfortunately, once in awhile new cartridges have problems.
    Ron


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