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There is no way to really answer this question as the camera was dropped. If it was dropped with the lens, then the problem could be either in the body or the lens (or both). If you have another lens try it and see if you get the same result. Otherwise you are probably going to have to take it to the shop or send it to Nikon
This kind of problem occurs if camera dropped on floor that broke lens mechanism OR lens mechanism got dust particles that make it stuck. Usually lens mechanism needs to be replaced to solve the issue, however, user level try to solve the problem is to tap camera on your palm a few time gently that may release stuck lens mechanism and it start working again, if that does not help then lens assembly will be replaced. Thanks.
It would be best now to send back to the agents, as it has been dropped the lenses will need realigning also it may be covered under your houshold insurance Please rate our solutions and if you still have problems please call back for more ideas to help you
Thanks Richard Scott Technical Support New Zealand
I had the same problem. I dropped my camera on the floor today while its on. I tried hitting it but it didn't work. So what I did is, I pull the lens or shuttle forward then I close it and turn it back on. It work perfectly fin now. I hope that helps.
I did the same thing to my camera (twice) and I just took it back to the place where I got it. Since it was within the 6 month return period- they let me exchange it for no charge.
They told me that when the camera hits something while the lens is out, it knocks the lens out of its groove, which is why you can't get it to retract.