Question about HTC Touch Diamond Smartphone

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Email is blank (white screen only) when opening from HTC Diamond

When opening email, the email only shows a blank white screen. When I try to create a new email, problem is the same. Blank white screen only. This happened twice already. the first it happened, I hard reset the unit and had to do all the settings again. Is there a real solution to this issue?? Please help. Thank you! Our HTC Diamond synchronizes to our exchange servers using GPRS or 3G network.

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  • scheef76 Jan 16, 2009

    i have the same problem...did anyone find a solution yet?

  • tj21 Mar 06, 2009

    i have the same problem. everything else is working fine. the different email accounts show the list of emails, but touching a specific email to open it up always displays a completely blank white screen. you can click ok to get back to the list of emails again, so it does not hang, just fails to display. it's the same on all email accounts....suddenly for no apparent reason.


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I had the same problem and in my case it was due to needing to register the Chinese language software (CE star) on the phone. after registering properly screen displays normally. If you have this software (or a similar language encoding software) I think registering or removing the software may be a fix. Good luck.

Posted on Mar 06, 2009

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Hi there,

Looks like you should try to Hard Reset it.

This is done by having your HTC Diamond turned off first.

Then, hold the VOLUME UP and DOWN buttons at the same time and briefly press the POWER BUTTON.

Now keep holding down the VOLUME UP and DOWN buttons until you see a screen
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At soon as you see this screen, you should release the VOLUME UP and DOWN buttons.
Now press the VOLUME UP button to complete the hard reset. Now this will completely format your HTC Touch Diamond as if it was turned on for the first time from the box. Everything once previously on the phone will be deleted including messages, contacts, music and the like. Hope I have been of assistance to you, Cheers :)

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