Question about Macromedia RoboHelp X5 Office Pro for .NET for PC

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I have a form in access 2007, with a button as a hyperlink to another aceess program. My client is using access runtime and everytime they click the button, access needs to restart. It works fine if access is intalled. Is there anyway around this? My hyperlink is: \\HOST\data\mydatabase\mydatabase 2009\mydatabase.Accdb HOST is my server. Thanks

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  • otot1881 Dec 15, 2008

    thanks for the reply, im using microsoft access 2007on a XP.
    my client access runtime is restarting with a popup error windows stating that need to restart access and choices of send or not send the error. All the updates are installed.Please help.


  • otot1881 Dec 16, 2008

    thank you

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It may be tough to get help because this message is posted in an inappropriate forum. But let's try ...

Which one restarts, the host or the client? Is there an error message or anything? Which version of Access? Which operating systems on which computers?

Before you do much, you may wish to make sure you have all the updates installed. Point Internet Explorer to http://update.microsoft.com and check in the left-side menu to ensure it's checking for updates for all things, not just windows, then check.

After that, go to http://officeupdate.microsoft.com and run the scan there.

On the other computer, please google "access runtime MYYEAR" to ensure you're using the latest version, and then run officeupdate.microsoft.com on that computer as well.

Posted on Dec 15, 2008

  • Boogerhead01 Dec 15, 2008

    My bad: Download the Access runtime here:
    http://office.microsoft.com/en-us/downlo...

    where it says access+runtime, put in access+runtime+2002 for Access 2002, etc.


  • Boogerhead01 Dec 16, 2008

    I'm afraid this is way beyond my expertise, and no one else seems to be stepping in. -That- said, Microsoft has some user forums; below is the link to the Access forms discussion. I don't know if that's really the appropriate forum, as your problem seems to be less forms and more of a back-end kinda thing. Anyway, forms forum:

    http://www.microsoft.com/office/communit...

    If you look at the left navigation bar, though, you'll see an "Access database" link that will show you the rest of the possible areas. General questions? Install and configure? I don't know. Good luck!

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