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Zen mp3 player not working.

My Zen 2 GB portable mp3 player is not working. It was docked on my computer and when I looked at it, it seems to be stuck on ''shuttind down''. No matter what I do nothing happens and Windows does not recognize it being plugged in via a usb cable. Always worked in the past (purchased in Aug of 2008). Does anyone have an idea of what might be the problem. Item was not dropped or used out of the normal modes of downloading and playing music.

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I located a reset on the mp3 player and used it by inserting a paper clip in the little tiny reset hole. Fixed the problem, but trying to locate the reset hole is no small feat, a magnifying glass would probably be useful.

Posted on Dec 15, 2008

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When connecting my creative zen to any laptop or pc is not docking is just powering on


I have the same problem, but I think that the installition CD is required for the computer to acknowledge the mp3 device.

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Try switching off the MP3 player by removing the battery. Replace the battery and then switch on the player.

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My creative zen is docked to my computer, but the computer says "no player ... My creative zen is not docked but has DOCKED on the screen and won't turn off ...


Unplug your player.
Look on the left side of it, you should see a small hole, use something thin, paperclips work well, to poke inside it, the restart button is in that hole.
Once it's started up reconnect your player, all should work fine now!

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I had the same problem with zen V stuck in docked without usb - and the reset-button worked like a charm!

May 20, 2009 | Creative Labs ZEN V Plus MP3 Player

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My zen is stuck on docked mode


I had the same problem. Have you tried a soft reset - paper clip into small hole on the side with the on/off slider. Hols it in for about 5 seconds.

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if you are using a fromt usb port- switch to the back usb. The front ports don't always give the zen enough power. Also- look in Device Manager and see if there is a zen listed there- and if it is does it have a yellow exclamation mark? It may not be the zen that is having problems but your computer.

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If your player is listed in the Device Manager but has a small yellow warning sign next to it, right click on your player's name and click Properties. The Properties box may say "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)."

If this is the case, there's an easy fix, that doesn't require any messing with the registry or anything:

--Right click on your player in the Device Manager and click Uninstall
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