Question about Webroot Spy Sweeper (spysweeper) for PC

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Webroot SpySweeper 5.5 incompatible with Vista Home Premium 32bit

I recently purchased a new laptop which came with Vista Home Premium 32-bit OS pre-installed. Before connecting to the Internet I installed Webroot Spy Sweeper Antivirus and Antispyware with desktop firewall. No problems were encountered during the installation process.

The problem I now face is when I try to run Spy Sweeper 5.5 a windows pop-up comes up saying this is incompatible with this version of Windows.

I have done a bit of my own investigative work on the Internet and it seems a Windows update (KB943302 in particular) hard-blocks Webroot Spy Sweeper 5.5. I do not want to disable any critical windows update without fully knowing the implications (not sure how do it in vista even if I wanted to do it). What does Microsoft got against Webroot Spy Sweeper anyways?

Can you please advise as to what is blocking it and why/how I can get it to work with this stupid OS.

Many thanks,
Novice and Frustrated Vista user

Posted by on

  • Anonymous Jan 08, 2009

    I have the same incompatibility problem with Vista Home Premium, 32 bit, and SpySweeper 5.5. I wasted my money on Spy Sweeper.



  • WSRoof Feb 10, 2009

    I had my Webroot Spy Sweeper installed when I bought my computer - which came with the Windows Vista Home Premium Operating System - My Webroot - according to the "sweep schecules" has NEVER run a sweep since it was installed. the program will let me operate within itself - but it does not operate on it's own & only continues to tell me to go to the options page and download a "definitions" file. I've tried - it tells me installation is complete - but NOTHING. I want to uninstall my WEBROOT!

    Any other anti-spyware out there just as good & COMPATIBLE WITH MY VERSION OF VISTA??????

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You can always try Spybot its free and will know for its detection and removal of spyware.

Posted on Dec 16, 2008

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1 Answer

Error states Spy Sweeper is not compatible with 64-bit operating systems.


This from the Webroot Web site on supported operating systems:

Windows Vista® (32-bit versions of Home Basic, Premium, Business, or Ultimate), Vista SP1 (32- and 64 bit versions of (Home Basic, Premium, Business, or Ultimate).

So, assuming you have bought the latest Spysweeper (and assuming you have Vista 64 bit) , then you need to upgrade your Vista to SP1.

Sep 12, 2009 | Webroot Spy Sweeper (spysweeper) for PC

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Alleged conflict mcafee w webroot spy sweeper


Hi,
If spysweeper was installed then you should find it in "add remove programs" (XP) or "programs and features" (Vista) both can be found in the control panel.
When you open it look for webroot.
If it's not there type regedit in the search or run box, click on edit and select find, type webroot into the text box and search for any registry entry relating to spysweeper (webroot).
If your registry finds an entry click on find next and keep on doing this until the registry is cleared, then restart your PC and try and update Mcafee.
If you can't find any registry entry relating to webroot your PC maybe infected with spyware, malware or a virus. In that case i would perform a deep scan of the system whether your antivirus is updated or not.


Good luck and please post back if you need anymore help.

Aug 11, 2009 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Spysweeper is incompatibile with this verison ofwindows vista


Webroot may provide you with a free upgrade if you recently purchased your software.

All customers who purchased software from Webroot Software are eligible for free replacement and software updates within one year of their original date of purchase (or the purchase of a registration renewal).

Fill out the form at this link (http://www.webroot.com/updates/redownload/request) and after webroot verifies your info they should e-mail you a download link and keycode if you purchased within the last year.

Although in my humble opinion Spy sweeper is a bit of a resource hog and does not provide the best protection against malware/Spyware. I would recommend checking out malware bytes Anti-malware (they have both a free and a paid PRO version that has automatic protection). It is much more effective, cheaper, and your pc will run faster with this then spysweeper.

You can download it from www.malwarebytes.org.

Jan 12, 2009 | Webroot Spy Sweeper (spysweeper) for PC

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I am having the same problem as hundreds of others... i have webroot spyware with antivirus, newest version 6, i think. after microsoft updated, and this happens every time i get an update from microsoft,...


hi

your webroot spyware is clashing with some of the security update of windows.

before you install on any of the system just go to run
->msconfig ->startup->disable all->restart and then install the webroot.

I think its solved

Jan 03, 2009 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Webroot spyware says it is not compatible to my computer


Unfortunatly This software will only work on vista home premium,and vista vista ultimate,but i can still recomend you a great free antispyware program! This free application is called "spyware doctor" this it a great program!!!!! if you want to download it free simply go to http://www.pack.google.com then select "spyware doctor"

Thankyou for your question!
have a great day!

Sep 13, 2008 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Webroot spysweeper installation problem


Dear Wlutke,
As far as I know spysweeper works good only in Windows XP not in Vista. You contact spysweeper customer care and tell your problem. Each software has some trail period. So if you were not satisfied with the product you can return it and get your money back.

Sep 02, 2008 | Webroot Spy Sweeper (spysweeper) for PC

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Sweeper is and vista home


Though it's been a while since I used Webroot products, I believe you need to select help or possibly file after opening Spybot and select update. Make sure your firewall isn't/doesn't block it from updating.
Good luck.

Jan 23, 2008 | Webroot Spy Sweeper (spysweeper) for PC

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i read thru all the other posts and solutions. i kept trying to run as administrator and it wasn't working. the only thing i WASN'T doing was shutting down spysweeper first! in the tray at the bottom, right click and hit shut down...then right click on the desktop icon and run as administrator. everything worked and i'm doing a sweep now!! thanks!

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