Webroot SpySweeper 5.5 incompatible with Vista Home Premium 32bit
I recently purchased a new laptop which came with Vista Home Premium 32-bit OS pre-installed. Before connecting to the Internet I installed Webroot Spy Sweeper Antivirus and Antispyware with desktop firewall. No problems were encountered during the installation process.
The problem I now face is when I try to run Spy Sweeper 5.5 a windows pop-up comes up saying this is incompatible with this version of Windows.
I have done a bit of my own investigative work on the Internet and it seems a Windows update (KB943302 in particular) hard-blocks Webroot Spy Sweeper 5.5. I do not want to disable any critical windows update without fully knowing the implications (not sure how do it in vista even if I wanted to do it). What does Microsoft got against Webroot Spy Sweeper anyways?
Can you please advise as to what is blocking it and why/how I can get it to work with this stupid OS.
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Hi, If spysweeper was installed then you should find it in "add remove programs" (XP) or "programs and features" (Vista) both can be found in the control panel. When you open it look for webroot. If it's not there type regedit in the search or run box, click on edit and select find, type webroot into the text box and search for any registry entry relating to spysweeper (webroot). If your registry finds an entry click on find next and keep on doing this until the registry is cleared, then restart your PC and try and update Mcafee. If you can't find any registry entry relating to webroot your PC maybe infected with spyware, malware or a virus. In that case i would perform a deep scan of the system whether your antivirus is updated or not.
Good luck and please post back if you need anymore help.
Webroot may provide you with a free upgrade if you recently purchased your software.
All customers who purchased software from Webroot Software are eligible for free replacement and software updates within one year of their original date of purchase (or the purchase of a registration renewal).
Although in my humble opinion Spy sweeper is a bit of a resource hog and does not provide the best protection against malware/Spyware. I would recommend checking out malware bytes Anti-malware (they have both a free and a paid PRO version that has automatic protection). It is much more effective, cheaper, and your pc will run faster with this then spysweeper.
Unfortunatly This software will only work on vista home premium,and vista vista ultimate,but i can still recomend you a great free antispyware program! This free application is called "spyware doctor" this it a great program!!!!! if you want to download it free simply go to http://www.pack.google.com then select "spyware doctor"
As far as I know spysweeper works good only in Windows XP not in Vista. You contact spysweeper customer care and tell your problem. Each software has some trail period. So if you were not satisfied with the product you can return it and get your money back.
Though it's been a while since I used Webroot products, I believe you need to select help or possibly file after opening Spybot and select update. Make sure your firewall isn't/doesn't block it from updating. Good luck.
i read thru all the other posts and solutions. i kept trying to run as administrator and it wasn't working. the only thing i WASN'T doing was shutting down spysweeper first! in the tray at the bottom, right click and hit shut down...then right click on the desktop icon and run as administrator. everything worked and i'm doing a sweep now!! thanks!