Question about Webroot Spy Sweeper (spysweeper) for PC

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Webroot SpySweeper 5.5 incompatible with Vista Home Premium 32bit

I recently purchased a new laptop which came with Vista Home Premium 32-bit OS pre-installed. Before connecting to the Internet I installed Webroot Spy Sweeper Antivirus and Antispyware with desktop firewall. No problems were encountered during the installation process.

The problem I now face is when I try to run Spy Sweeper 5.5 a windows pop-up comes up saying this is incompatible with this version of Windows.

I have done a bit of my own investigative work on the Internet and it seems a Windows update (KB943302 in particular) hard-blocks Webroot Spy Sweeper 5.5. I do not want to disable any critical windows update without fully knowing the implications (not sure how do it in vista even if I wanted to do it). What does Microsoft got against Webroot Spy Sweeper anyways?

Can you please advise as to what is blocking it and why/how I can get it to work with this stupid OS.

Many thanks,
Novice and Frustrated Vista user

Posted by on

  • Anonymous Jan 08, 2009

    I have the same incompatibility problem with Vista Home Premium, 32 bit, and SpySweeper 5.5. I wasted my money on Spy Sweeper.



  • WSRoof Feb 10, 2009

    I had my Webroot Spy Sweeper installed when I bought my computer - which came with the Windows Vista Home Premium Operating System - My Webroot - according to the "sweep schecules" has NEVER run a sweep since it was installed. the program will let me operate within itself - but it does not operate on it's own & only continues to tell me to go to the options page and download a "definitions" file. I've tried - it tells me installation is complete - but NOTHING. I want to uninstall my WEBROOT!

    Any other anti-spyware out there just as good & COMPATIBLE WITH MY VERSION OF VISTA??????

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You can always try Spybot its free and will know for its detection and removal of spyware.

Posted on Dec 16, 2008

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All customers who purchased software from Webroot Software are eligible for free replacement and software updates within one year of their original date of purchase (or the purchase of a registration renewal).

Fill out the form at this link (http://www.webroot.com/updates/redownload/request) and after webroot verifies your info they should e-mail you a download link and keycode if you purchased within the last year.

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Thankyou for your question!
have a great day!

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