Question about Creative Labs Zen Micro MP3 Player

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I dropped it

Hi im after dropping my mp3 player on gravel and every time i turn it on it pauses at the creative logo and i have to take out the battery to turn it off please help me i need it to work before sunday

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Re: i dropped it

Try this:
take the battery out, hold the on/off switch to the left and keep it, then put the battery back in and THEN release the switch...with some luck, if its harddisk survived the drop, you will be able to get into the system-menu and reset it...
let the battery in and hold the switch to the left for some more time..

Posted on Oct 13, 2007

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1 Answer

Stuck in Reload after dropping it :(

christina , i think ur problem is that either to connect it to ur computer and delete it so it might restart

May 29, 2009 | Creative Labs Zen Micro MP3 Player

1 Answer

Will turn on but only the logo will appear

Your hard drive is need to replace it with a compact flash card drive..check in the forum for a 'How to...'

Nov 30, 2008 | Creative Labs Zen MicroPhoto MP3 Player

2 Answers

Stuck on CREATIVE Screen

hard drive bad,
' Replace hard drive

Mar 11, 2008 | Creative Labs Zen Micro MP3 Player

2 Answers

Creative microphoto

Firmware is on the ram, have you tried another usb port?
another computer? and another usb cord.
I know mine i have to use my laptop since my pc wont see it.
if those don't work you might have a broke usb connection or cord.

Dec 09, 2007 | Creative Labs Zen MicroPhoto MP3 Player

1 Answer

My mp3 won't start.

You could try reflashing the firmware onto the player. Go to and look for the support section. Search under downloads for firmware for your player and download that. Follow the instructions on the website.

Nov 20, 2007 | Creative Labs Zen Nano Plus MP3 Player

2 Answers


What size Zen Neeon do you have? The 512MB, 1GB, and 2GB models are Flash based and dropping them should do much damage unless you really smashed it up. However, the 5GB and 6GB models are hard drive based and dropping them from any height can be extremely damaging (especially if the hard drive was reading/writing when you dropped it). Basically, it's dependent on that to know how to continue with your issue.

Jul 27, 2007 | Creative Labs Zen Neeon MP3 Player

5 Answers

Zen Neeon frozen completely

Leave it alone for a while, then try reinstalling the Zen Program, then plug it in, then rest it, then try to switch it on. It worked for me

Jul 27, 2007 | Creative Labs Zen Neeon MP3 Player

1 Answer

Zen Microphoto

get it to see the unit again and download the latest firmware.
if after that it still wont load your hard drive is toast. (did you drop it)?

Jun 02, 2007 | Creative Labs Zen MicroPhoto MP3 Player

2 Answers

Dropped Creative Zen Micro 5GB

hi look in "Self-help Resources" fro a driver upgrade -see if it works if not look for support good luck

Apr 19, 2006 | Creative Labs Zen Micro MP3 Player

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