Create a bootable DOS disk and place it in the drive. Then restart the system. that should get you to a DOS prompt. At the DOS prompt you can tell it to change to the D: drive. You can tell if you have done this right because you will see a D: as part of the prompt. Insert recovery disk 1. If it does not start reading the disk type DIR at the D drive prompt. That will list all the files on the D: Drive. There should be one called autostart or install. Type in the name of the file including the extension. Hit enter.
A second approach is to hit F12 during start up and drop down to the second item and hit enter. That started the Toshiba recovery disk for me once when it would not read it automatically at start up.
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Sounds like your hard drive has crashed. You will need to replace it.
You can try to run the Check Disk Utility to see if it can repair the drive.
To run the check disk utility you will need a repair disc ora operating system disc. Put the disc in the cd drive and boot fromit. You want to get to the Dos Command Prompt (Black screen with whiteletters) and type the following command: chkdsk /r Check disk will run well over an hour or two and you will notice thepercentages going from high to low, this is normal. Let it run tocompletion. Then reboot machine.
If check disk fails to solve your problem you might have to reinstall windows.Try doing a Repair Install that way you don't loose your data, documents,music, pictures, videos or programs.
In windows xp you get to the dos command prompt by selecting R for repair whenthe options appear.
In Vista and Windows 7 you want to get to the recoveryconsole and look down at the bottom of the window for the Dos Command.
Your data - In order to ensure don't copy any infected data backup as few executables as possible. BEFORE restoring your data make sure you have antivirus installed and up to date. Perform a full scan after copying the data back to your lt.
Put in the recovery disk and restart your computer. Look for a prompt on the screen to "boot from disk" while it is booting. Press the key it says to press and follow the directions from there.
If there isn't a prompt to boot from disk try pressing Alt and F10 while it boots.
whats the orig OS installed on your machine? where do you get that recovery cd's ? does it come with the laptop? maybe you've got the wrong OS/ recovery disk with you. Do you have an XP/VISTA installation disk?
This could be that the hard drive has failed, and could also be the reason for the initial crash. Run a drive test in the bios or set up. If the test fails in any area then the hard drive is bad and will need replaced. If it passes, then reformat the drive and reinstall XP.
maybe the shop formatted the hard drive including the recovery partition where all the files should be .so your disc cant find it .
if you can boot up into safe mode then use windows restore function to restore to an earlier time,if not you may have to get a set of recovery discs from toshiba